Desktop Support Analyst

2 weeks ago


Subang Jaya, Malaysia EPS Ventures Sdn Bhd Full time

Position: Desktop Support Analyst

Tenure: 2 years (Renewable basis)
Location: Shah Alam

Working Hour: Night Shift (9 pm - 6 am) ( Fixed Shift)

**Salary**: RM 2800 - RM 3300 + Allowance ( RM 500 shift allowance + RM 400 Training allowance)

**Responsibilities**:
*
*
Resolve technical issues related to ArcGIS Desktop, ArcGIS Online, ArcGIS Enterprise, ArcGIS Pro, and enterprise geodatabases using Esri tools and other related technologies
*
Work well in a high-energy, fast-paced, enthusiastic, positive, and collaborative culture
*
Maintain comprehensive case documentation in the customer relationship management (CRM) system
*
*
Identify issues and log defects for software improvements
*
Work in other technical areas of software support as customer and business needs require

**Job Requirements**

*
Bachelor’s in GIS, Geography, Environmental Science, Geoscience, Geoinformatics, Geomatics Science, Science Remote Sensing Geography, Computer Science, Management Information Systems, Information Technology, or another relevant field, depending on position level (Master’s preferred)
*
Open for fresh Degree holder with at least 6 months experienced during Internship related to GIS theory and communication skills
*
Ability to provide excellent customer service including strong troubleshooting, analytical, and problem-solving skills
*
Proficient written and verbal communication abilities with a strong grasp of the English language including grammar, punctuation, and consistency
*
Willingness to understand a broad range of software and how this software works together to form the Esri ArcGIS platform
*
Identify, understand, and articulate solutions for customer issues by means of ArcGIS knowledge including installation, configuration, and performance of ArcGIS Enterprise and related ArcGIS Enterprise technologies
*
Aptitude to gain an understanding of systems administration and troubleshooting of multiple operating systems
*
Ability to patiently communicate technical information clearly and concisely
*
Ability to learn new concepts quickly, retain large amounts of information, and adapt to a changing work environment

**Job Type**: Contract
Contract length: 24 months

**Salary**: RM2,800.00 - RM3,300.00 per month

**Benefits**:

- Additional leave
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday
- Night shift

Supplemental Pay:

- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Subang Jaya: Reliably commute or planning to relocate before starting work (required)


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