Desktop Support Analyst
2 weeks ago
Position: Desktop Support Analyst
Tenure: 2 years (Renewable basis)
Location: Shah Alam
Working Hour: Night Shift (9 pm - 6 am) ( Fixed Shift)
**Salary**: RM 2800 - RM 3300 + Allowance ( RM 500 shift allowance + RM 400 Training allowance)
**Responsibilities**:
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Resolve technical issues related to ArcGIS Desktop, ArcGIS Online, ArcGIS Enterprise, ArcGIS Pro, and enterprise geodatabases using Esri tools and other related technologies
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Work well in a high-energy, fast-paced, enthusiastic, positive, and collaborative culture
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Maintain comprehensive case documentation in the customer relationship management (CRM) system
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Identify issues and log defects for software improvements
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Work in other technical areas of software support as customer and business needs require
**Job Requirements**
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Bachelor’s in GIS, Geography, Environmental Science, Geoscience, Geoinformatics, Geomatics Science, Science Remote Sensing Geography, Computer Science, Management Information Systems, Information Technology, or another relevant field, depending on position level (Master’s preferred)
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Open for fresh Degree holder with at least 6 months experienced during Internship related to GIS theory and communication skills
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Ability to provide excellent customer service including strong troubleshooting, analytical, and problem-solving skills
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Proficient written and verbal communication abilities with a strong grasp of the English language including grammar, punctuation, and consistency
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Willingness to understand a broad range of software and how this software works together to form the Esri ArcGIS platform
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Identify, understand, and articulate solutions for customer issues by means of ArcGIS knowledge including installation, configuration, and performance of ArcGIS Enterprise and related ArcGIS Enterprise technologies
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Aptitude to gain an understanding of systems administration and troubleshooting of multiple operating systems
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Ability to patiently communicate technical information clearly and concisely
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Ability to learn new concepts quickly, retain large amounts of information, and adapt to a changing work environment
**Job Type**: Contract
Contract length: 24 months
**Salary**: RM2,800.00 - RM3,300.00 per month
**Benefits**:
- Additional leave
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
- Night shift
Supplemental Pay:
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Subang Jaya: Reliably commute or planning to relocate before starting work (required)
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