Associate Executive, Client Services

3 weeks ago


Kuala Lumpur, Malaysia Telum Media 特伦传媒 Full time

Are you a people person who thrives on making new connections? Are you looking to join a dynamic team that works at the intersection of the media and PR industries? Join Telum Media and take your career to the next level.

Telum Media is a tech company, founded in 2013, that builds connections between the communications and media industries across the Asia-Pacific region, Australia and New Zealand. We work with our friends in journalism and public relations every day to update our comprehensive, APAC-wide information platform, publish breaking industry news and host tailored regional networking and educational events.

We are looking for an ambitious **Associate Executive, Client Services** to join our **Client Servicing Team** in **Malaysia**. As part of the Client Servicing Team, you will work in a fast-paced, data-driven environment to produce news and social media content, engage with prominent industry practitioners, and manage a sophisticated industry contacts platform.

**What you will do**:

- Resolving client queries promptly (maintaining the protocols and deadlines set in place)
- Ensuring internal communications is smooth when passing work on to be dealt with
- Liaising with other team members about issues and escalating any issues that can’t be answered
- Liaising with various internal and external departments on issues
- Growing relationships with the clients to be their trusted advisors.
- Admin work related to client requests (e.g., creating accounts)
- Training clients on the Telum Media system

**What we’re looking for**:

- Degree educated or equivalent experience
- Excellent communication and listening skills
- People management skills
- Always have a professional and courteous manner
- A problem solver - always looking for a solution
- Excellent attention to detail and accuracy in all work
- Computer literate (MS Office)
- Ability to work to deadlines and self-prioritize
- Positive, self-motivated, and able to work on own initiative whilst working in a team environment
- Willing to go beyond client expectations where possible and strong commitment to getting the job done
- Strong work ethic and understanding of importance of quality customer service

**What we offer**:

- A comprehensive training and development programme to support your career progression
- A hybrid working environment
- Annual leave: 15 days
- Company social events
- Our office is 5 minutes walking distance from TTDI MRT station

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: RM2,900.00 - RM3,300.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Monday to Friday
- Rotational shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- Customer Care Specialist: 1 year (required)



  • Kuala Lumpur, Malaysia GLG Full time

    GLG is seeking an Associate to support PSF clients in Singapore. GLG SEA Associate will be responsible for managing and executing primary deliverables to add value to GLG clients based in South East Asia. Research Associates help to drive GLG's business model and develop their segments client base through close coordination with senior members of the team...


  • Kuala Lumpur, Malaysia Gerson Lehrman Group Full time

    GLG is seeking an Associate to support PSF clients in Singapore. GLG SEA Associate will be responsible for managing and executing primary deliverables to add value to GLG clients based in South East Asia. Research Associates help to drive GLG’s business model and develop their segments client base through close coordination with senior members of the team...


  • Kuala Lumpur, Malaysia GLG Full time

    GLG is seeking an Associate in Kuala Lumpur to support the GLG Australia and New Zealand Professional Services Firms segment.  The Associate will help to drive GLG’s business model and develop their segments client base through close coordination with senior members of the team and working with clients to fulfil their primary project needs including...


  • Kuala Lumpur, Malaysia MUFG Investor Services Full time

    **Company Description** Experience something Brilliantly Different with a career with MUFG Investor Services. Who are we? In a nutshell, MUFG Investor Services is part of the Mitsubishi UFJ Financial Group family, and we partner with over 480 loyal global investment firms to provide them with administration, assert services, banking, and fund...


  • Kuala Lumpur, Malaysia MUFG Investor Services Full time

    **Company Description** About MUFG Investor Services**: MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG - one of the largest banks in the world with $2.8 trillion in assets - we provide clients access to a range of leading solutions from fund...


  • Kuala Lumpur, Malaysia GLG Full time

    GLG is seeking an Associate / Senior Associate to join our GLG Southeast Asia Public Equity Client Solutions team in Kuala Lumpur. The successful candidate will support and manage research inquiries from our Public Equity clients in Southeast Asia. Position Responsibilities: Take ownership of a book of clients, and manage multiple projects on a...


  • Kuala Lumpur, Malaysia MUFG Investor Services Full time

    **Company Description** About MUFG Investor Services**: Experience something Brilliantly Different with a career at MUFG Investor Services. Who are we? In a nutshell, MUFG Investor Services is part of the Mitsubishi UFJ Financial Group, and we partner with over 480 loyal global investment firms to provide them with administration, asset services, banking...


  • Kuala Lumpur, Malaysia MUFG Investor Services Full time

    **Company Description** About MUFG Investor Services**: Experience something Brilliantly Different with a career at MUFG Investor Services. Who are we? In a nutshell, MUFG Investor Services is part of the Mitsubishi UFJ Financial Group, and we partner with over 480 loyal global investment firms to provide them with administration, asset services, banking...


  • Kuala Lumpur, Malaysia SMX GLOBAL SDN BHD Full time

    **SMX GLOBAL SDN BHD** **Job Title**:Client Servicing Executive **Department**:Client Servicing **Reporting Manager**:Client Servicing Director **Job Summary (in 3-5 sentences)** We are looking for a dedicated and motivated Client Servicing Executive to join our customer department. You should be able to identify and resolve client queries and complaints...


  • Kuala Lumpur, Malaysia FirstWorks Group Sdn. Bhd. Full time

    Manage all aspects of the client business providing superior customer service while maximizing business opportunities - Be the primary liaison between client and creative team - Mentor the brand executive to lead the designated client accounts - Works within a team that consists of a copy writer, community manager and designers. - Capable of managing the...


  • Kuala Lumpur, Malaysia Maple Tree Media Sdn Bhd Full time

    Serve as the main point of contact for assigned clients, understanding their business goals and requirements. Build and nurture strong, long-lasting client relationships through effective communication and exceptional service. Act as a liaison between clients and internal teams, ensuring clear communication of client needs, expectations, and project...


  • Kuala Lumpur, Malaysia Maple Tree Media Sdn Bhd Full time

    As owners of the largest online beauty media and marketplace in Singapore and Malaysia and Philippines, our client relationships are our top priority. Beauty Insider is seeking a dynamic and experienced Client Servicing Manager to join our team. As a Client Servicing Manager, you will play a pivotal role in building and maintaining strong relationships with...


  • Kuala Lumpur, Malaysia Publicis Groupe Full time

    Job Description THE ROLE The Senior Account Executive provides day-to-day support/services to assigned clients. The incumbent is responsible for delivering quality materials on time and on budget. The social brand Executive supports and collaborates with team members on tactical and strategic aspects of the account. KEY RESPONSIBILITIES ·...


  • Kuala Lumpur, Malaysia Jak Consultancy Full time

    Business Development - Client Services **Business Development & Client Services Manager** **Commercial Workplace Interiors** **6,000MYR - 12,000MYR per month, depending on experience** **Kuala Lumpur, Malaysia** Join the vibrant Marketing Team of a well respected international Interior Design firm as a dynamic, outgoing, and positive individual with a keen...

  • Accounts Associate

    3 weeks ago


    Kuala Lumpur, Malaysia Exes Management Services Sdn Bhd Full time

    We are a professional business service company that provides client accounting, outsourcing and taxation services to a wide clientele base, including Multi-national companies as well as Small-Medium Enterprise. Our client accounting include preparation of financial statements, bookkeeping and preparation of GST returns. Our taxation services include...


  • Kuala Lumpur, Malaysia MUFG Investor Services Full time

    Company Description About MUFG Investor Services: Experience something Brilliantly Different with a career at MUFG Investor Services.  Who are we? In a nutshell, MUFG Investor Services is part of the Mitsubishi UFJ Financial Group, and we partner with over 480 loyal global investment firms to provide them with administration, asset services,...


  • Kuala Lumpur, Malaysia Hyred Full time

    About the client Our client is a leading digital health company operating across SEA, focused on the intersection of mental health and physical chronic diseases. They combine behavioral science, psychology, data science and digital design to help companies, healthcare providers, and ultimately, people on achieving a healthier lifestyle. What you'll be doing:...


  • Kuala Lumpur, Malaysia SPROUT CORPORATE SERVICES PTE. LTD. Full time

    **Role** As an Accounting Associate, you will work closely with the members of the Accounting team and other clients service team to deliver financial reports and information on time. You get to work with a team of talents locally and overseas to fulfil client request. You will be required to use accounting software and system such as Xero and have a firm...

  • Client Care Associate

    2 weeks ago


    Kuala Lumpur, Malaysia Standard Chartered Bank Full time

    Role Responsibilities Responsibilities  S trategy Handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions and unintentional disconnects To introduce and educate the customer of the self service/automated banking channels and help them use the services extensively Maintain prescribed quality...


  • Kuala Lumpur, Malaysia MUFG Investor Services Full time

    Job DescriptionReporting to the Associate Director, Investor Operations, a list of your responsibilities will include:Support the quality control review process of daily deliverables following company and department policies and procedures relating to investor registration, dealing, reporting and cashBe a main contact for daily client inquiries and...