Geospatial Support
4 weeks ago
**Position: Online Technology Support (Arcgis/ArcMap)**
**Tenure: 2 years (Renewable basis)**
**Location: Shah Alam**
**Working Hour: Night Shift ( 9pm - 6am) ( Fixed Shift)**
**Salary: RM 2800 — RM 3100 + Fixed Allowance ( RM 500 shift allowance + RM 400 Training allowance)**
**Responsibilities**:
- Resolve technical issues related to ArcGIS Desktop, ArcGIS Online, ArcGIS Enterprise, ArcGIS Pro, and enterprise geodatabases using tools and other related technologies
- Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture
- Maintain comprehensive case documentation in customer relationship management (CRM) system
- Identify issues and log defects for software improvements
- Work in other technical areas of software support as customer and business needs require
**Job Requirements**:
- Bachelor’s in GIS, Geography, Environmental Science, Geoscience, Geoinformatics, Geomatics Science, Science Remote Sensing Geography, Computer Science, Technology or other relevant field, depending on position level
- 1 year experience using ArcMAP
- Ability to provide excellent customer service including strong troubleshooting, analytical, and problem-solving skills
- Proficient written and verbal communication abilities with a strong grasp of the English language including grammar, punctuation, and consistency
- Identify, understand, and articulate solutions for customer issues by means of ArcGIS knowledge including installation, configuration, and performance of ArcGIS Enterprise and related ArcGIS Enterprise technologies
- Aptitude to gain understanding of systems administration and troubleshooting of multiple operating systems
- Ability to patiently communicate technical information clearly and concisely
**Job Type**: Contract
Contract length: 24 months
Pay: RM2,800.00 - RM3,200.00 per month
Schedule:
- Monday to Friday
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