Customer Service Advisor

2 days ago


Bayan Lepas, Malaysia FindGlobal Full time

Customer Service Advisor responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities of this social media online market place.
To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.

**Responsibilities**:

- Identify customer needs and help customers use specific features
- Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives

Job Requirements:

- 1 + years working in a service/customer service/sales organization
- Professional customer service skills: solutions mindset, helping nature, passion for the customer and customer experience
- Demonstrated capability to create world-class customer experiences with each

Interaction
- Fluent in English written and verbal communication and native speaker of Mandarin (Simplified)
- Must have exceptional grammar and typing accuracy skills - experience with business communication
- Ability to collaborate and work effectively on a team
- Self-learner interested in both the how and the why
- Ability to educate customers on policy and product questions
- Ability to prioritize effectively according to changing circumstances and manage multiple projects while maintaining strict attention to detail
- Ability to follow processes without being blinkered by them

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: RM2,000.00 - RM3,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Night shift
- Rotational shift

Ability to commute/relocate:

- Bayan Lepas: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Customer Service: 1 year (preferred)

**Language**:

- Chinese (preferred)
- English (preferred)

Shift availability:

- Night Shift (preferred)
- Day Shift (preferred)



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