Assistant Store Manager

4 weeks ago

Johor Bahru, Malaysia Sephora Full time

**Sephora**, a division of LVMH - Moët Hennessy Louis Vuitton global luxury leader, is a global leader in beauty retailing. It successfully operates more than two thousand points of sale across Americas, Europe, Middle East and Asia. Its aim is to animate the most loved beauty community in the world.

**Sephora** **SEA’s **retail activity spans over 8 countries (Singapore, Malaysia, Indonesia, Thailand, India, Australia, New Zealand and Korea) with 50+ stores and boasts some global flagships such as Fahrenheit 88 in Kuala Lumpur, Malaysia and Ion in Singapore. Its digital activities span over eight countries (retail countries excluding India, plus Philippines). Sephora SEA has experienced rapid growth in the region with many more stores and countries to come.

**Sephora Malaysia** is looking to hire Assistant Store Manager for Sephora Mid Valley Southkey, Johor

**Scope**:

- Be responsible for the overall store management by efficiently leading a team and ensure smooth operations to optimize sales and deliver outstanding customer service.
- Be an ambassador of Sephora and embrace working in a fast paced environment.

**Responsibilities**:
**PEOPLE** **MANAGEMENT**

Recruit & Retain
- Involved in the recruitment of store team together with HR department
- Maintain employee turnover and absenteeism

Train & Develop
- Ensure all new joiners are well trained and integrated into the environment
- Work with the Store Manager on training plans and objectives for the store team
- Coordinate training schedules and follow up with the Store Manager
- Develop the store team individual career path

Performance Management
- Work with Store Manager on individual and store objectives / KPIs
- Conduct annual, half yearly and quarterly individual performance review with the Store team.
- Provide constructive feedback and constantly provide coaching to the team for improvement.
- Propose internal promotions and transfers when necessary

Organize and Animate
- Conduct the store team briefing every shift
- Plan a well-organized store roster according to daily traffic and sales trend, optimizing the team resources.
- Ensure that the team’s grooming and behavior are accordingly to the store’s SOP
- Work with the Store Manager on any disciplinary issue
- Demonstrate the Sephora DNA to inspire and motivate the team
- Create a pleasant and exciting environment with great team spirit.

**SALES MANAGEMENT**

Drive Sales
- Responsible for daily store operations, achieving store sales and profitability and ensuring every customers receive great service experience
- Set and communicate the KPIs targets to the team during the daily briefing
- Communicate to the team on hourly sales achievements and take prompt action to achieve final goal when necessary
- Ensure the teams are aware of all the brands promotions mechanics and incentives
- Ensure that complimentary gift wrapping services are introduced, key product launches and initiatives are fully supported
- Be operationally hands on, working with the team on the sales floor to achieve KPIs set.

Optimize Store Profitability
- Keep abreast of direct competitors promotional activities and propose an Action Plan to the Store Manager
- Analysis the sales, KPIs, store’s activity and propose action plan on a weekly and monthly basis
- Participate to cost management control
- Assist the Store Manager in monitoring closely the store Profit and Loss

Customer Service
- Build and nurture a strong relationship with loyal customers
- Constantly focus on new members recruitment (CRM) to achieve the KPI set
- Coordinate with HQ CRM team to ensure the smooth implementation of Sephora’s CRM operations and policies
- Manage and resolve customer’s feedback
- Ensure that the every team member is trained on Mystery Shopper standard and the standard is practice consistently

Merchandising
- Ensure that the store is in good condition i.e. shelves are replenished, fixtures are clean, testers and prices are present in good condition.
- Ensure that the merchandising guidelines and planograms are followed according to the Merchandising Book and requirements.

Stock Management
- Monitor the stock inventory process to minimise shrinkage and accuracy in stock management; stock room is according to Sephora’s guideline and standard.
- Liaise with Supply Chain on any stock issue.

Cash & Till Management
- Train staff and enforce Sephora’s cash handling and shortage prevention procedures
- Ensure that store funds and deposits are maintained in accordance with Sephora’s policies

**OTHERS**
- Ensure communication within Weekly Action Box is disseminated to the team and require actions are implemented and follow through.
- Ensure store compliance with Sephora audit processes and requirements
- Any other ad hoc duties assigned

**Key competencies**
- 3 to 4 years’ experience in store operations or sales management of which 2 years in leading and developing a team
- Experience in retailing, FMCG and ho

  • Assistant Store Manager

    3 days ago

    Johor Bahru, Malaysia JP Caliber Sdn Bhd Full time

    We are currently hiring for a well-known Italian Luxury brand for the role Assistant Store Manager. **Job Mission**: The Assistant Store Manager demonstrates ownership for the store by maximising store productivity and profitability through teambuilding and staff development and goal attainment. The Assistant Store Manager develops and plans to achieve...

  • Assistant Store Manager

    3 weeks ago

    Johor Bahru, Malaysia Lifestyle Retail Malaysia Sdn Bhd Full time

    We are now looking for an enthusiastic and motivated Assistant Store Manager to join our team! To be successful in this role you will need to assist the store management in driving the sales team to achieve budgeted sales targets. Enhance the customer experience through consistent Operational Excellence, Store Presentation and Visual Merchandising, Service...

  • Assistant Store Manager

    2 weeks ago

    Johor Bahru, Malaysia Halo Ventures Sdn Bhd Full time

    **Job description** Position Available: **Toppen Shopping Centre** - **Key Responsibilities**_ **1. Team Management** - Recruit, train, and supervise a team of retail assistants to deliver outstanding customer service. - Provide ongoing coaching, mentoring, and performance evaluations to ensure team members meet or exceed sales targets. - Foster a positive...

  • Assistant Store Manager

    2 weeks ago

    Johor Bahru, Johor, Malaysia Lifestyle Retail Malaysia Sdn Bhd Full time

    We are now looking for an enthusiastic and motivated Assistant Store Manager to join our team To be successful in this role you will need to assist the store management in driving the sales team to achieve budgeted sales targets. Enhance the customer experience through consistent Operational Excellence, Store Presentation and Visual Merchandising, Service...

  • Assistant Store Manager

    2 weeks ago

    Johor Bahru, Johor, Malaysia VALIRAM Full time

    Job SummaryTo provide responsible and highly skilled management in directing all facets of retail store operation. The Manager manages the retail store consistent with the short and long term interests of the company and its employees. He/she will consistently provide our customers with the highest level of service possible and assist the Brand/ Retail...

  • Assistant Store Manager

    2 weeks ago

    Johor Bahru, Johor, Malaysia ULTIMATE DONUT & COFFEE (M) SDN BHD Full time

    We are on the lookout for : Assistant Store ManagerJobs Description Responsibilities:The Asst. Store Manager assist the Store Manager in managing the outlet to company standards in sales, staffing, visual merchandising and operations, and will fulfill any duties assigned by the Store Manager. The incumbent will assist the Store Manager with the goal of...

  • Assistant Store Manager

    2 weeks ago

    Johor Bahru, Johor, Malaysia ULTIMATE DONUT & COFFEE (M) SDN BHD Full time

    We are on the lookout for : Assistant Store ManagerJobs Description Responsibilities:The Asst. Store Manager assist the Store Manager in managing the outlet to company standards in sales, staffing, visual merchandising and operations, and will fulfill any duties assigned by the Store Manager. The incumbent will assist the Store Manager with the goal of...

  • Assistant Store Manager

    2 weeks ago

    Johor Bahru, Johor, Malaysia Under Armour, Inc Full time

    The Assistant Store Manager acts as the "Business Owner" of the store and is responsible for merchandising, financial management, sales staff supervision, and overall store leadership. This role leads a team of teammates in achieving sales and profitability targets. The Assistant Store Manager maintains operational and merchandising excellence to deliver a...

  • Assistant Store Manager

    2 weeks ago

    Johor Bahru, Johor, Malaysia ULTIMATE DONUT & COFFEE (M) SDN BHD Full time

    The Asst. Store Manager Assist the Store Manager in managing the outlet to company standards in sales, staffing, visual merchandising and operations, and will fulfill any duties assigned by the Store Manager. The incumbent will assist the Store Manager with the goal of providing customers with excellent quality products and fast friendly service with the...

  • Assistant Store Manager

    2 weeks ago

    Johor Bahru, Johor, Malaysia ULTIMATE DONUT & COFFEE (M) SDN BHD Full time

    The Asst. Store Manager Assist the Store Manager in managing the outlet to company standards in sales, staffing, visual merchandising and operations, and will fulfill any duties assigned by the Store Manager.The incumbent will assist the Store Manager with the goal of providing customers with excellent quality products and fast friendly service with the...

  • Assistant Store Manager

    2 weeks ago

    Johor Bahru, Johor, Malaysia ULTIMATE DONUT & COFFEE (M) SDN BHD Full time

    The Asst. Store Manager Assist the Store Manager in managing the outlet to company standards in sales, staffing, visual merchandising and operations, and will fulfill any duties assigned by the Store Manager. The incumbent will assist the Store Manager with the goal of providing customers with excellent quality products and fast friendly service with the...

  • Assistant Store Manager

    2 weeks ago

    Johor Bahru, Johor, Malaysia Halo Ventures Sdn Bhd Full time

    Job descriptionPosition Available:Toppen Shopping Centre- Key Responsibilities_1. Team Management Recruit, train, and supervise a team of retail assistants to deliver outstanding customer service. Provide ongoing coaching, mentoring, and performance evaluations to ensure team members meet or exceed sales targets. Foster a positive and motivating work...

  • Assistant Manager

    2 weeks ago

    Johor Bahru, Malaysia KHALIFAH MUSLIM STORE (M) SDN BHD Full time

    Assistant Manager Khalifah Muslim Store : Kelengkapan Haji dan Umrah LOKASI: Johor Bahru Perempuan Muslim bertudung Amanah & Rajin Serius hendak bekerja Waktu kerja : 6 Hari Seminggu Berumur 18 tahun - 32 tahun Boleh menggunakan komputer Mempunyai diploma/ijazah RM1800-RM2300 PER MONTH EPF SOCSO Kemasukkan SEGERA!!! **Job Types**: Full-time,...

  • Store Manager

    2 weeks ago

    Johor Bahru, Johor, Malaysia VALIRAM Full time

    Click here to find out more about MLB:Job SummaryTo provide responsible and highly skilled management in directing all facets of retail store operation. The Manager manages the retail store consistent with the short and long term interests of the company and its employees. He/she will consistently provide our customers with the highest level of service...

  • Store Assistant

    2 weeks ago

    Johor Bahru, Malaysia MAXSTAR INTERNATIONAL SDN. BHD. Full time

    Store Assistant keep track of products stored in warehouses for transport to stores, wholesalers and individual customers. Help facilitate the storage, packaging, receipt and delivery of goods. They're responsible for handling and organising incoming and outgoing shipments, preparing orders and maintaining inventory records. Manufacture of wooden and cane...

  • Store Manager

    3 weeks ago

    Johor Bahru, Malaysia Stream Empire Holdings Full time

    **KEY DUTIES / RESPONSIBILTIES**: - Overseeing store operation and retail team members. - Responsible for managing outlet keys, compliance on outlet business hour. - Recruit retail team members as when required. - Working closely with Store Manager / District Manager in developing sales strategy and leading retail team members to drive sales and achieve...

  • Assistant Manager

    2 weeks ago

    Johor Bahru, Johor, Malaysia KHALIFAH MUSLIM STORE (M) SDN BHD Full time

    Assistant ManagerKhalifah Muslim Store : Kelengkapan Haji dan UmrahLOKASI: Johor BahruPerempuan Muslim bertudungAmanah & RajinSerius hendak bekerjaWaktu kerja : 6 Hari SemingguBerumur 18 tahun - 32 tahunBoleh menggunakan komputerMempunyai diploma/ijazahRM1800-RM2300 PER MONTHEPF SOCSOKemasukkan SEGERA**Job Types**: Full-time, PermanentPay: RM1, RM2,300.00...

  • Sales Assistant

    3 weeks ago

    Johor Bahru, Malaysia KHALIFAH MUSLIM STORE Full time

    KHALIFAH MUSLIM STORE - KELENGKAPAN HAJI UMRAH TERUNGGUL DI JOHOR BAHRU Khalifah Muslim Store menyediakan kelengkapan ibadah, umrah & haji buat seisi keluarga, pelbagai pilihan kurta, jubah lelaki & wanita, sejadah, tudung & telekung, makanan sunnah dan pelbagai lagi. Sales Assistant - Perempuan Muslim Bertudung - Amanah & Rajin - Serius hendak bekerja -...

  • Store Assistant

    2 weeks ago

    Johor Bahru, Malaysia MOONLIGHT CAFE Full time

    _**Job Details**:_ - **Full Time Careers - only for Malaysian**_ - Working Location: Taman Dewani (Area Kampung Majidee) - Own transportation will be more beneficial - Strong and able to carry objects - _ Loading and Unloading: - Physically load and unload goods from trucks, containers, or other transport vehicles. - Inspect incoming shipments for...

  • Assistant Retail Store Manager

    2 weeks ago

    Johor Bahru, Johor, Malaysia PRISM+ Full time

    Responsibilities of a Retail Assistant Sales Manager but are not limited to:Daily store operations Manage, count, verify, and reconcile daily cash register sales Greet customers in a courteous and professional manner, while providing quality customer service; answer questions about products and recommend them accordingly Perform opening and closing...