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Service Advisor

1 month ago

George Town, Malaysia Career International FOS Sdn Bhd Full time

**Overview**:
The Service Advisors (SA) will provide customer service support to Client Customers’
requests for information related to items including, but not limited to, post order support, delivery information, payment information, product pre-orders, product pre-screening calls (where applicable), and general Customer inquiries.

**Customer Service Focus**:

- Experience in customer facing environments (phone, chat, in person, etc.) interaction in some capacity (can include volunteer work, or project work while in school)
- Demonstrates passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution
- Obsesses over the customer experience and constantly strives to exceed their expectations
- Able to communicate clearly and effectively, both written and verbal in **English AND Cantonese**:

- Able to effectively tailor communication and style to differing audiences and read verbal and non-verbal cues
- Approaches problems flexibly and is able to adapt and modify approach without

compromising outcome
- Providing a high caliber Customer interaction as measured by Client’s call quality reports, call audits, and customer satisfaction survey;
- Presenting to the public a strong working expertise in all Client Supported Products (now and in the future) as measured by Client’s call quality reports, call audits, and customer satisfaction survey scores;
- Ensuring innovation and quality in all Customer interactions as measured by Client’s call quality reports and customer satisfaction survey;
- Capturing all required data elements in Client’s internal Online Store and other systems of record as required by the Client's training and operational procedures;
- Maintaining a general awareness of Client’s strengths in the industry; and
- Assisting Customers by answering queries relating to their order status, changes and delivery timeframes.

**Job Types**: Permanent, Fresh graduate

Pay: Up to RM4,200.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Commission pay
- Performance bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Cantonese (required)