Call Centre Representative(Petaling Jaya)

2 weeks ago

Petaling Jaya, Malaysia MP SUCCESS GROUP SDN BHD Full time

**Responsibilities**:

- Working in a contact centre environment and handling multiple calls from our customers.
- Responsible for achieving individual performance expectations and development whilst maintaining appropriate operational risk control and compliance in all activities.
- Taking ownership to complete necessary research and customer follow-up or alternatively directing the customer to the appropriate department for resolution.
- Listening to customers and establishing their needs in order to offer relevant products, services and solutions.
- Providing high-quality service to achieve maximum customer satisfaction by resolving customer queries at first contact where possible.

**Job Requirements**:

- Willingness to work in rotating shifts (8 hours/day), weekends and public holiday.
- Applicant must be willing to work in Ara Damansara, Selangor
- Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).
- Proficiency with basic computers software i.e.: Microsoft Words & Microsoft Excel, and strong typing skills.

**Summary of role requirements**:

- Monday
- Friday working days
- 1 year of relevant work experience required for this role
- Working rights required for this role
- Expected start date for role: 02 May 2024
- Expected salary: RM1,500 - RM3,000 per month

Pay: RM1,500.00 - RM3,000.00 per month

**Benefits**:

- Free parking
- Health insurance
- Maternity leave
- Parental leave

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus

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