Front Office Ambassador

2 weeks ago

Klang, Malaysia Pacific Senior Living Sdn Bhd Full time

The primary responsibility of the Front Office Ambassador is for the management and upkeep of the front office.

**Responsibilities**:

- Act as a representative in attending to residents’ requests as well as the public’s complaints
- Carrying out the activities of the Front Office department which includes Reception, Reservations, Bell Service, and Transportation, in ensuring the smooth running of the front office
- To foster and maintain a close and productive working relationship with all relevant departments to ensure all residents are well taken care of
- To be able to up-sell room accommodation during high occupancy to maximize revenue
- To provide courteous and efficient service to all internal/external guests
- Ensure all complaints and requests are immediately resolved and followed through with relevant supporting departments
- To greet all residents/guests in a service-oriented manner
- To be familiar with the PMS and coordinate with IT Manager with periodical system maintenance
- To be responsible for assigning and blocking rooms for arriving guests
- Ensuring all allocated rooms are assigned according to requirements and ensuring no double allocation
- To check in guests in a prompt, efficient and smooth manner, ensuring they’re registered in accordance with Front Office policies and procedures
- To update guest particulars in the system accurately and clearly state the payment method
- To record in the logbook any unusual happenings and incidences and all-important matters still pending for follow-through actions
- To be responsible for the preparation of all the necessary material for the check-in of any guest
- To check all cashier transactions and balance all transactions before leaving. Any discrepancies must be reported to the Rooms Division Manager for correction
- To update and maintain efficiently the current room status and to inform the Superiors, should their attention be needed
- To carry out effective key control procedures
- To be responsible for the sufficient stock of all supplies, such as printing materials, forms, and stationery. To initiate replenishment as and when deemed necessary
- Constantly check on all forms of correspondence, such as messages/mail/parcels are promptly delivered
- Coordinate with the housekeeping department to solve room discrepancies
- To handle minor guest complaints and report to Superiors the nature of complaints and action taken
- To enforce and comply with Rules and Regulations stipulated in the Employee Handbook
- To attend to walk-in potential clients and conduct tours of the property

  • Front Desk

    4 weeks ago

    Klang, Malaysia Genesis Life Care Centre Full time

    Job Description: - Greeting and welcome guests and patients in a polite and friendly manner - Responsible for the cleanliness, smooth and efficient operation of the front office counter - Provide accurate information to guests and patients - Answer question and address complaints - Perform other duties as assigned from time to time Job Requirements: -...

  • Front desk administrator in pj sy

    1 day ago

    Klang, Selangor, Malaysia Polymorph Recruitment Full time

    Requirements: Requirements: SPM, STPM, Diploma in Business Administration or Secretarial or equivalent. At least 3 years working experience in administrative work. Possess good communication and telephony skill. Pleasant personality. Proficient in MS Word and MS Excel.EPF, SOCSO, EIS Benefit:Medical benefit Parking allowance Working Days: Tuesday to Friday...

  • Customer service officer

    5 days ago

    Klang, Selangor, Malaysia Hermosa Wear Full time

    RM 1,700 RM 2,500 a monthPermanent, Fresh graduate, Full time Job details Job details Here's how the job details align with yourprofile. Pay RM 1,700 RM 2,500 a monthJob type Permanent Full-time Shift and schedule Day shift Monday to Friday Location Bandar Sunway We are looking for a competitive Customer Service Officer to help online customers identify and...

  • Duty Manager

    4 weeks ago

    Klang, Malaysia BBT Hotel Sdn Bhd - (Premiere Hotel Klang) Full time

    **Responsibilities**: - He/she is under the general direction of the Front Office Manager. - Oversees and directs all aspects of the day-to-day public area operations. He/ She is must be proactive and quick to assess areas that need attention and decisive action. - The Duty Manager / Night Duty Manager must be an active liaison between management and the...

  • Receptionist (Bayu Perdana, Klang) - Immediate

    4 weeks ago

    Klang, Malaysia Maju Management Sdn Bhd Full time

    **JOB OVERVIEW** To be responsible for handling front office reception, attending calls and counter enquiries. To keep front desk and meeting room in clean and organised manner To assist in Admin/HR on administrative task To assist in data entry in the ERP System To attend to any other ad-hoc task when required **REQUIREMENTS** Minimum SPM Minimum 1...

  • Receptionist Admin

    3 weeks ago

    Klang, Malaysia Smartrend Recruitment & Consultancy Full time

    Key Responsibilities: Front Desk Operations:Greet visitors, clients, and employees in a professional and courteous manner. Answer and route incoming calls and take messages as necessary. Maintain a clean and organized reception area, creating a positive first impression for visitors. Communication:Serve as a point of contact for inquiries from internal and...

  • Hotel Receptionist

    4 weeks ago

    Klang, Malaysia GRAND KAPAR HOTEL Full time

    **Job Responsibility** - Responsible for handling front office duties, including greeting guests and answering the phone. - Handle hotel booking guests, express check-in and check-out. And cash-handling responsibilities. - Provides courteous services to guests and respond promptly and tactfully to guests' complaints, requests and inquiries. - Maintain...

  • Full Stack Developer

    4 weeks ago

    Klang, Malaysia Agensi Perkejaan Prestige Recruitment Sdn Bhd Full time

    _**Working Location: Kuala Lumpur**_ - **Industry: AI & IT related**_ - **Working Hour: 9am-6pm (5 working days) (3 days at office; 2 days at home)**_ **Job Scope**: - Implement user interfaces (UI) and user experiences (UX) using HTML, CSS, and JavaScript frameworks (e.g., React, Angular, Vue.js). - Create responsive and visually appealing designs that...

  • Supervisor - Mbo Klang

    7 days ago

    Klang, Malaysia MBO CINEMA SDN BHD Full time

    Train new staff to carry out front line sales and service in accordance to guideline and Company’s Standards Operating Procedures (SOP). - Ensure the Company’s grooming standards is adhered to at all times. - To ensure and maintain cinema cleanliness as per expectations. - Assist the Cinema Manager (CM) and Assistant Cinema Manager (ACM) to ensure that...