Service Desk

**An MNC Providing Purification Solutions For Semiconductor Device Fabrication (Bayan Lepas, Penang)** The role leads a 24/7 IT Service Desk team consisting of 10 Helpdesk Call Centre Agents based in the Penang shared service centre and 3 IT Onsite Desktop Engineers based in the Kulim plant. **Salary**: From RM15,000.00 per month Schedule: - Day...

An MNC Providing Purification Solutions For Semiconductor Device Fabrication (Bayan Lepas, Penang)The role leads a 24/7 IT Service Desk team consisting of 10 Helpdesk Call Centre Agents based in the Penang shared service centre and 3 IT Onsite Desktop Engineers based in the Kulim plant.Salary: From RM15,000.00 per monthSchedule: Day shiftEducation:...

**Client background**: Our client is founded in 1992, offers cloud SaaS, mobile apps, and products for workforce engagement, corporate e-commerce, and human capital management. With a user base of 1,000+ companies across Malaysia, Singapore, Indonesia, and the Philippines, they have experienced workforce focused on customer service, product, and business...

Support APAC region Service Desk functions which includes but not limited to Marketing and Channel support, Learning Management System, Repair RMA ,Contract Administration, Delivered Quality (out of box management) Support requests from external and internal for portal engagement, order shipment issue, training account issue, contract administration...

Primary skills: To provide 1st level support and troubleshooting. To ensure continuous improvement to the job function To submit daily, weekly and monthly helpdesk report to team leader To work within Team in a pressurized working environment To continually demonstrate excellent inter- personal and telephone communication skills. To handle all contacts with...

Support APAC region Service Desk functions which includes but not limited to Marketing and Channel support, Learning Management System, Repair RMA ,Contract Administration, Delivered Quality (out of box management) - Support requests from external and internal for portal engagement, order shipment issue, training account issue, contract administration -...

Qualifications Diploma or Bachelor Degree in IT / Computer Science or equivalent Professional certification is an added advantage i.e. MCP/MCITP/MCSE, Lotus Notes, ITILCore responsibilitiesThe range of activities and tasks to be undertaken by a First Level Support Analyst are to:Take and receive all customer calls in a professional and courteous manner as...

Responsible in providing front desk services to guests, processing guest payments and acting as an information source on various matters. Citytro Sdn Bhd trading as Eastin Hotel Penang, which is located in the Queensbay integrated, waterfront development, strategically nestled within a 15mins drive from Georgetown and 10mins away from the Penang...

1 Opening- Bayan Lepas**Role description**: Role Proficiency: Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide technical leadership (lateral or hierarchical) for the team to resolve customer issues Outcomes: 1) Update SOP with updated troubleshooting instructions and process changes2)...

Responsible in providing front desk services to guests, processing guest payments and acting as an information source on various matters.Citytro Sdn Bhd trading as Eastin Hotel Penang, which is located in the Queensbay integrated, waterfront development, strategically nestled within a 15mins drive from Georgetown and 10mins away from the Penang International...

1 Opening- Bayan LepasRole description:Role Proficiency:Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide technical leadership (lateral or hierarchical) for the team to resolve customer issuesOutcomes:1) Update SOP with updated troubleshooting instructions and process changes2) Mentor new...

Responsible for a guest’s comfortable stay right from the hotel booking/check-in to check-out - Ready to offer assistance to hotel guests - Responsible for front desk duties such as check-in/out, coordinating housekeeping, bell service etc. - Calculation of guests bills and payment collection - Familiar with proprietary hotel booking software, payment...

Responsible for a guest's comfortable stay right from the hotel booking/check-in to check-out Ready to offer assistance to hotel guestsResponsible for front desk duties such as check in/out, coordinating housekeeping, bell service etc. - Calculation of guests bills and payment collection - Familiar with proprietary hotel booking software, payment facilities...

**Job description**: - Support APAC region Service Desk functions which includes but not limited to Marketing and Channel support, Learning Management System, Repair RMA, Contract Administration, Delivered Quality (out of box management) - Support requests from external and internal for portal engagement, order shipment issue, training account issue,...

Support APAC region Service Desk functions which includes but not limited to Marketing and Channel support, Learning Management System, Repair RMA ,Contract Administration, Delivered Quality (out of box management) - Support requests from external and internal for portal engagement, order shipment issue, training account issue, contract administration -...

Welcoming guests at the main entrance, and greeting them appropriately as per the time. - Escort guests to their rooms and explain hotel facilities. - Assist the guests to deliver all baggage, faxes, messages, and packages to guests and do several other tasks according to the guest’s request. - Assist with valet parking during the arrival and departure of...

**The Company** Our client is a listed and well-established global logistics company with global footprints across many markets and offers a wide range of logistics solutions. They are supported by more than 18000 employees globally, with strong networks in 6 continents, and leading-edge technology. The Custom Brokerage Customer Service will be based in...

Job description: Support APAC region Service Desk functions which includes but not limited to Marketing and Channel support, Learning Management System, Repair RMA, Contract Administration, Delivered Quality (out of box management) Support requests from external and internal for portal engagement, order shipment issue, training account issue, contract...

Support APAC region Service Desk functions which includes but not limited to Marketing and Channel support, Learning Management System, Repair RMA ,Contract Administration, Delivered Quality (out of box management) Support requests from external and internal for portal engagement, order shipment issue, training account issue, contract administration...

Job Scope: - Managing manage service client help desk tickets & prioritize according to SLA and severity. - Recognize and escalate complex issues. - Server setup and configuration - RAID, Windows Server OS, firmware upgrade. - Hardware and Software Setup configuration, and maintenance of desktops, laptops, printers, and other hardware. - Laptop/Desktop...