Service Desk

6 months ago


Bayan Lepas, Malaysia Tentacle Technologies MSC Sdn. Bhd Full time

Qualifications
- Diploma or Bachelor Degree in IT / Computer Science or equivalent
- Professional certification is an added advantage - i.e. MCP/MCITP/MCSE, Lotus Notes, ITIL

Core responsibilities

The range of activities and tasks to be undertaken by a First Level Support Analyst are to:

- Take and receive all customer calls in a professional and courteous manner as well as providing advice and
- Follow procedures to ensure all calls are identified as ‘in’ or ‘out’ of contracted scope;
- Provide ‘first time fix’, wherever possible;
- Take change requests from customers and ensure these are accurately logged and referred to the appropriate support teams;
- Log all calls, using the designated call handling system and entering detailed and accurate information;
- Perform end to end ticket management for all incidents & changes, ensuring each call is progressed till resolution.
- Understanding of ticket priority and differences between IMAC’s, ensuring adequate service type to be applied on tickets.
- Communicate with Incident Management, Change Management, Problem Management and respective support teams to confirm details of high severity, minor/major change or problem records.
- Validate user equipment inventory data held within the inventory database;
- Assign any problems which cannot be resolved during the call to the appropriate support group;
- Keep the customer, when they make follow up calls, fully informed about the progress of any problems which have been assigned to a support group;
- Contact the customer to assess their satisfaction prior to the closing of a call;

**Salary**: RM2,800.00 to RM3,500.00 /month

**Salary**: RM2,800.00 - RM3,500.00 per month

Schedule:

- Day shift


  • Service Desk Analyst

    6 months ago


    Bayan Lepas, Malaysia EPS Ventures Sdn Bhd Full time

    **Client background**: Our client is founded in 1992, offers cloud SaaS, mobile apps, and products for workforce engagement, corporate e-commerce, and human capital management. With a user base of 1,000+ companies across Malaysia, Singapore, Indonesia, and the Philippines, they have experienced workforce focused on customer service, product, and business...

  • Service Desk Advisor

    6 months ago


    Bayan Lepas, Malaysia eTeam Workforce Sdn. Bhd. (Malaysia) Full time

    Support APAC region Service Desk functions which includes but not limited to Marketing and Channel support, Learning Management System, Repair RMA ,Contract Administration, Delivered Quality (out of box management) - Support requests from external and internal for portal engagement, order shipment issue, training account issue, contract administration -...


  • Bayan Lepas, Malaysia UST Global Full time

    1 Opening- Bayan Lepas**Role description**: Role Proficiency: Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide technical leadership (lateral or hierarchical) for the team to resolve customer issues Outcomes: 1) Update SOP with updated troubleshooting instructions and process changes2)...


  • Bayan Lepas, Malaysia Citytro Sdn Bhd Full time

    Responsible in providing front desk services to guests, processing guest payments and acting as an information source on various matters. Citytro Sdn Bhd trading as Eastin Hotel Penang, which is located in the Queensbay integrated, waterfront development, strategically nestled within a 15mins drive from Georgetown and 10mins away from the Penang...

  • Guest Service Officer

    6 months ago


    Bayan Lepas, Malaysia Citytro Sdn Bhd Full time

    Responsible for a guest’s comfortable stay right from the hotel booking/check-in to check-out - Ready to offer assistance to hotel guests - Responsible for front desk duties such as check-in/out, coordinating housekeeping, bell service etc. - Calculation of guests bills and payment collection - Familiar with proprietary hotel booking software, payment...


  • Bayan Lepas, Malaysia NCS Global Technology Full time

    **Job description**: - Support APAC region Service Desk functions which includes but not limited to Marketing and Channel support, Learning Management System, Repair RMA, Contract Administration, Delivered Quality (out of box management) - Support requests from external and internal for portal engagement, order shipment issue, training account issue,...


  • Bayan Lepas, Malaysia NCS Global Technology Full time

    Support APAC region Service Desk functions which includes but not limited to Marketing and Channel support, Learning Management System, Repair RMA ,Contract Administration, Delivered Quality (out of box management) - Support requests from external and internal for portal engagement, order shipment issue, training account issue, contract administration -...


  • Bayan Lepas, Malaysia People Pathfinders Sdn Bhd Full time

    **The Company** Our client is a listed and well-established global logistics company with global footprints across many markets and offers a wide range of logistics solutions. They are supported by more than 18000 employees globally, with strong networks in 6 continents, and leading-edge technology. The Custom Brokerage Customer Service will be based in...

  • IT Support Specialist

    6 months ago


    Bayan Lepas, Malaysia Technovation Consulting Sdn Bhd Full time

    Job Scope: - Managing manage service client help desk tickets & prioritize according to SLA and severity. - Recognize and escalate complex issues. - Server setup and configuration - RAID, Windows Server OS, firmware upgrade. - Hardware and Software Setup configuration, and maintenance of desktops, laptops, printers, and other hardware. - Laptop/Desktop...

  • Spa Therapist

    6 months ago


    Bayan Lepas, Malaysia KL METRO LAND DEVELOPMENT SDN BHD (LEXIS SUITES PENANG) Full time

    Spa attendants interact with guests at the reception desk to provide indications and explain the available services in the spa center. They are also in charge of cleaning the spa rooms after use, maintaining storage area cleanliness and restocking clean towels. Spa attendants monitor the security of the facility and are responsible for selling the products...


  • Bayan Baru, Malaysia Swarovski Full time

    At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for a Junior IT Global Service Desk Specialist where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold and...

  • Outlet Crew

    6 months ago


    Bayan Lepas, Malaysia Dessert Captain Sdn Bhd Full time

    **Penang Chendul **is expanding and looking for a **Outlet Crew** to join us. **Branch**:Queensbay Mall, Bayan Lepas **Job Descriptions**: - To assist in overall outlet operations, inventory and sales. - Able to provide excellent customer service, front desk management and good working attitude. - Able to prepare food and beverage according to Standard...


  • Bayan Lepas, Malaysia KD Trainer Full time

    Key Responsibilities: **Reception Duties**: - Greet and welcome clients, visitors, and guests in a friendly and professional manner. - Manage the front desk area, ensuring it is tidy and presentable at all times. - Schedule and confirm appointments, classes, and meetings. **Administrative Support**: - Assist with day-to-day administrative tasks, including...


  • Bayan Lepas, Malaysia People Pathfinders Sdn Bhd Full time

    **The company** Our client is a listed and well-established global logistics company with global footprints across many markets and offers a wide range of logistics solutions. They are supported by more than 18000 employees globally, with strong network in 6 continents, and leading-edge technology. We are looking for an Account Management Coordinator to be...


  • Bayan Lepas, Malaysia Clarivate Full time

    **About You - experience, education, skills, and accomplishments** - Excellent read and written (Mandarin) and excellent read, spoken and written English. - An engineering related degree required; masters/advanced degree preferred. - Excellent written and verbal communication skills. - Good data analysis skill (using Microsoft excel, Power BI and other data...

  • Temporary Worker

    6 months ago


    Bayan Lepas, Malaysia Lam Research Full time

    **The Group You’ll Be A Part Of** The Global Human Resources Group operates on the understanding that our people are our most valuable assets. They think globally to optimize our workforce, integrate our Core Values into everything we do, and deliver the HR solutions to enhance the employee experience and enable future growth. **What You’ll Do** Lam...

  • IT Support

    6 months ago


    Bayan Lepas, Malaysia MCSB Group Full time

    **IT Support/Technician/Specialist** - Require train or educate users familiar with adequate understand proper using the systems to make appropriate and safe usage of IT infrastructure. - The goal is to build and maintain effective and efficient computer systems and connectivity networks to optimize the role of technology on business...


  • Bayan Lepas, Malaysia People Pathfinders Sdn Bhd Full time

    **The company** Our client is a listed and well-established global logistics company with global footprints across many markets and offers a wide range of logistics solutions. They are supported by more than 18000 employees globally, with strong network in 6 continents, and leading-edge technology. We are looking for an Account Management Coordinator to be...


  • Bayan Lepas, Malaysia Clarivate Full time

    _**Excited to grow your career?**_ We value our talented employees, and whenever possible strive to help one of our colleagues grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. **Main Purpose of...

  • Marketing Officer

    6 months ago


    Bayan Lepas, Malaysia Tune Protect Group Full time

    Tune Protect strives to be the go-to insurtech for millennials and Gen Z. We are listed on the main market of Bursa Malaysia since 2013 where our main business is insurance, reinsurance and going forward - insurance technology solutions! We are simplifying consumer's experience with different products and technology that complement consumer's lifestyle...