Service Desk

Position Description: - This person is responsible for ensuring day to day oversight of the Service Desk which is outsourced to a managed service provider. This person will also deal with escalations for the Service Desk and drive continuous improvement, ensuring service is run as efficiently and effectively as possible. Essential Duties and...

**An MNC Providing Purification Solutions For Semiconductor Device Fabrication (Bayan Lepas, Penang)** The role leads a 24/7 IT Service Desk team consisting of 10 Helpdesk Call Centre Agents based in the Penang shared service centre and 3 IT Onsite Desktop Engineers based in the Kulim plant. **Salary**: From RM15,000.00 per month Schedule: - Day...

Role DescriptionService Desk AnalystWhat you'll doBe the first point of contact for our internal customers – by answering their questions, listening to what's gone wrong for them, and improving their experience with technology.Capture and share the right information about customers' problems in ServiceNow.Work together and share insights with others in the...

Employment: Yearly Renewable Contract under Tentacle TechSalary Range: RM3,000 - RM4,500 - Basic Salary (Depends on Experience) + RM200 (Fixed Allowance) + RM200 (Parking Allowance)Working Hours: Shift Basis 6am – 6pm (6am-3pm, or 9am-6pm)Job Description:To provide technical assistance to users through phone, emails, or fax.To provide 1st level support and...

Are you passionate about delivering exceptional customer service and technical support? Do you enjoy staying up-to-date with the latest technologies and innovations? If so, we have an exciting opportunity for you to join our team as a Technical Service Desk Agent at Axiom Technologies.About the Role:This role involves providing technical support to our...

About this Job:This role requires an IT Service Desk Analyst to provide technical assistance to users at Tentacle Tech.Key Tasks:To provide 1st level support and troubleshooting for IT-related problems.To submit daily, weekly, and monthly helpdesk reports to the team leader.To work within the team in a pressurized working environment.Requirements:Proficient...

Job ResponsibilitiesSoftware installation.Troubleshoot, repair, and maintain software applications & infrastructure.Escalation from the Helpdesk for application support including in-house, 3rd party applications, and market data applications.Provide support for operating system drivers, software, and firmware.Provide support to users for home connection and...

About the Role:As a Help Desk Technician at UST, you will play a critical role in providing technical support and assistance to internal customers. This is an exciting opportunity to join a dynamic team and contribute to the delivery of high-quality services.The ideal candidate will have excellent communication and problem-solving skills, with experience in...

Support APAC region Service Desk functions which includes but not limited to Marketing and Channel support, Learning Management System, Repair RMA ,Contract Administration, Delivered Quality (out of box management) - Support requests from external and internal for portal engagement, order shipment issue, training account issue, contract administration -...

About MCSB SystemsWe are a leading provider of IT services and solutions. Our team is dedicated to delivering exceptional results and building long-term relationships with our clients.We offer a dynamic and supportive work environment, with opportunities for growth and development.Why Join Us?Opportunity to work with a reputable company in the IT...

1 Opening- Bayan Lepas**Role description**: Role Proficiency: Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide technical leadership (lateral or hierarchical) for the team to resolve customer issues Outcomes: 1) Update SOP with updated troubleshooting instructions and process changes2)...

The Penang Skills Development Centre is seeking a highly experienced Hospitality Services Manager to join our team. As a key member of our hospitality team, you will be responsible for coordinating and overseeing various aspects of guest services, including front desk operations, room rental, and food arrangements.Your primary responsibility will be to work...

Responsible for a guest’s comfortable stay right from the hotel booking/check-in to check-out - Ready to offer assistance to hotel guests - Responsible for front desk duties such as check-in/out, coordinating housekeeping, bell service etc. - Calculation of guests bills and payment collection - Familiar with proprietary hotel booking software, payment...

Responsible for a guest’s comfortable stay right from the hotel booking/check-in to check-out - Ready to offer assistance to hotel guests - Responsible for front desk duties such as check-in/out, coordinating housekeeping, bell service etc. - Calculation of guests bills and payment collection - Familiar with proprietary hotel booking software, payment...

**Job description**: - Support APAC region Service Desk functions which includes but not limited to Marketing and Channel support, Learning Management System, Repair RMA, Contract Administration, Delivered Quality (out of box management) - Support requests from external and internal for portal engagement, order shipment issue, training account issue,...

UST Global - Penang is Looking for Service Desk Analyst or SME - Bayan Lepas Location.Experience: 1 to 5 YearsNote: Must be ready to work in rotational days (No nightshifts) and Work from office.Early shift will start by 5 AM and Late shift will finish by 11.00 PMService Desk AnalystWhat you'll do:Be the first point of contact for our internal customers –...

**The Company** Our client is a listed and well-established global logistics company with global footprints across many markets and offers a wide range of logistics solutions. They are supported by more than 18000 employees globally, with strong networks in 6 continents, and leading-edge technology. The Custom Brokerage Customer Service will be based in...

About the Role:We are looking for an IT Service Desk Analyst to join our team at Tentacle Tech.Key Accountabilities:Provide technical assistance to users via phone, email, or fax.Ensure quality and continuous improvement within the job function.Work collaboratively with the team in a pressurized working environment.Essential Skills and...

Job Summary:Tentacle Tech is seeking an IT Service Desk Analyst to provide technical assistance to users.Main Responsibilities:To provide technical assistance to users through phone, emails, or fax.To act as a single point of contact for IT-related problems and queries.To ensure continuous improvement to the job function.Required Skills:Great intermediate...

Job Scope: - Managing manage service client help desk tickets & prioritize according to SLA and severity. - Recognize and escalate complex issues. - Server setup and configuration - RAID, Windows Server OS, firmware upgrade. - Hardware and Software Setup configuration, and maintenance of desktops, laptops, printers, and other hardware. - Laptop/Desktop...