Service Desk Advisor

1 day ago

Bayan Lepas, Malaysia eTeam Workforce Sdn. Bhd. (Malaysia) Full time

Support APAC region Service Desk functions which includes but not limited to Marketing and Channel support, Learning Management System, Repair RMA ,Contract Administration, Delivered Quality (out of box management)
- Support requests from external and internal for portal engagement, order shipment issue, training account issue, contract administration
- Consistently provide exceptional customer service via phone, mail, internet, and online chat with customer.
- Meet and exceed the company’s service standards on a consistent basis.
- Provides superior customer service that is consistent with the company’s standards and expectations.
- Strives to achieve department and company goals & objectives in service, pre-sales and Channel Support.
- Serves as the principal liaison between the customer/Partner and the company.
- Acquire and maintain product knowledge to enhance customer’s enquiry experience and create additional sales opportunities by promoting appropriate items to customers.
- Answer inquiries about the company, products, partners information etc. thoroughly and in a timely manner.
- Maintain Partner contact information and assist partner accessing required information within Motorola.
- Consistently follow established customer service and operational procedures.
- Cross train with other department members for maximum flexibility.
- Performs all other duties as assigned
- Able to work on shift if required and team work is required.

**Info & Requirements**:

- Minimum education background: Bachelor degree in related field
- Open for Fresh Graduate or maximum 2 years working experiences
- Able to communicate and write in English and Chinese : need to support China customers (mandatory)
- Entitle for shift allowance and PH allowance
- Shift pattern: 6am-3pm (Earliest shift) 11am - 8pm (Last shift)
- Follow Malaysia Public Holiday

**Job Type**: Contract
Contract length: 12 months

**Salary**: RM2,800.00 - RM3,200.00 per month

Schedule:

- Monday to Friday

Application Question(s):

- Can you read and write in Mandarin?
- Are you open for contract basis?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- English (preferred)

  • Representative, Global Service Desk

    1 week ago

    Bayan Lepas, Malaysia Entegris Full time

    Job Title: Representative, Global Service Desk Job Description: The Role: Global Service Desk Representative The IT Global Service Desk Representative is responsible for providing IT support to all employees globally via a call center setting. This role involves handling inbound workload through calls, chats, and self-service platforms. Additionally, the...

  • IT Service Desk Analyst

    1 day ago

    Bayan Lepas, Penang, Malaysia TENTACLE TECH SSO SDN BHD Full time

    IT Service Desk AnalystBayan Lepas, PenangPosition Levels & Salary:Entry-Level / Junior: RM 3,200 (Includes RM 200 Fixed Allowance + RM 200 Transportation/Parking)Mid-Level / Experienced: RM 4,000 (Includes RM 200 Fixed Allowance + RM 200 Transportation/Parking)Requirements:Diploma or higher with 1–2 years of L1 Service Desk / Technical Support...

  • IT Service Desk Analyst

    3 days ago

    Bayan Lepas, Malaysia Axiom Technologies Full time

    **IT Skills and Experience** - Act as a Level 1 IT support Analyst, managing escalated tickets and problem tickets and providing expert advice on common tickets, both in person and remotely. - Diagnose and troubleshoot hardware, software, and network issues, guiding users through resolution steps clearly and understandably. - Work at our Client’s...

  • IT Service Desk Analyst

    7 days ago

    Bayan Lepas, Penang, Malaysia Axiom Technologies Full time 30,000 - 60,000 per year

    Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at We are seeking a proactive and customer-focused Level 1 IT Support Analyst to join our team. The ideal candidate will provide first-line technical support to end-users, manage incident tickets, and...

  • Customer Service Advisor

    1 week ago

    Bayan Lepas, Penang, Malaysia Asiapactalents Sdn Bhd Full time 72,000 - 108,000 per year

    We are hiring on behalf of our client, a leading global BPO company, for the position of Customer Service Advisor (Japanese Speaker). In this role, you will play a key part in ensuring a safe, positive, and engaging online experience for users.Responsibilities:Responsible to resolve customer queries in a timely and accurate way through inbound call, email or...

  • Sales Advisor

    2 weeks ago

    Bayan Lepas, Malaysia TCIE Full time

    **We are looking for dedicated and enthusiastic individuals to be part of our team as Sales Advisor across our sales branches (WariTan) in Bayan Lepas, Glenmarie, Johor Jaya, Melaka. Only limited position available.** **As a Sales Advisor, you can potentially earn more than RM10,000 including commission per month. (Basic Salary + Allowance + Commission and...

  • Financial Advisor

    1 day ago

    Bayan Lepas, Malaysia Dinamiq Agency Full time

    HIRING POSITION: FINANCIAL ADVISOR Join our team at Dinamiq Agency Requirement: - College degree or above, fresh graduates are welcomed to apply, proficient in computer operations; - Have good organizational, communication and coordination skills, and customer service awareness; - Love work, good at teamwork, be pragmatic and have the spirit of enduring...

  • Advisor, Shared Services, Accounts Payable

    5 days ago

    Bayan Lepas, Penang, Malaysia Entegris Full time 30,000 - 60,000 per year

    Job Title:Advisor, Shared Services, Accounts PayableJob Description:The Role: Advisor, Shared Services, Accounts PayableResponsible for the Accounts Payable. The full cycle of the accounts payable process includes receiving the invoice from the vendor, matching/validating the PO and the invoice. In addition, process payments to the vendor in a timely and...

  • Customer Care Advisor

    2 weeks ago

    Bayan Lepas, Malaysia Clarivate Full time

    **Customer Care Advisor** **Job Title**:Customer Care Advisor **Location**: Penang **Department**:Customer Care - Operations **Reports to**:Customer Care Manager, Penang **Responsibilities**: - Provide verbal and written response to customer inquiries utilizing the Customer Relationship Management (CRM) system, ensuring that customer inquiries are...

  • Pricing Agent, Global Quoting Desk

    2 weeks ago

    Bayan Lepas, Malaysia People Pathfinders Sdn Bhd Full time

    **The Company**: Our client is a listed and well-established global logistics company with global footprints across many markets and offers a wide range of logistics solutions. They are supported by more than 18000 employees globally, with strong networks on 6 continents, and leading-edge technology. Reporting to the Pricing Manager, the Pricing Agent...