Clinical Operation Manager
6 months ago
**Responsibilities**:
- Ensure client-specific induction and orientation is planned, communicated and completed.
- Uses clinical knowledge to assess the treatment plan and goals, and identifies gaps in care or risks for readmission or complications.
- Interfaces with the member, family members/caregivers, and the healthcare team, as well as internal matrix partners.
- Responsible for clinical programs including case management, chronic condition management, lifestyle coaching, pre assignment assessment and any other delivered by global clinical operations.
- Monitor performance and conduct annual appraisal as applicable.
- Build a positive relationship between staff, resident and resident family.
- Maintains accurate workflow and process documents
- Conduct accompanied site visits - Ensure timely identification and resolution of critical issues.
- Establish routine teleconference and meeting schedule with resident family contact(s) to effectively manage client relationship.
- Agree Key Performance Indicators with client and periodically review results.
- Participate in Business Development opportunities
- Work cross functionally with other departments including Recruitment, HR, Finance etc.
- support in department onboarding and training, as required.
- Support and guide the management team to assure the staff has the proper materials and training to complete job responsibilities.
- Provide or support with the oversight for the execution of the training plan, SOP review and training experiences, as applicable.
- May support People Manager with the oversight of staff, to ensure quality deliverables.
- May identify quality risks and issues and support with the creation of appropriate corrective action plans to prevent or correct deficiencies in performance of staff.
**Required Skills and Qualifications**:
- Bachelor’s degree in business, healthcare administration, or related field
- 3-5 years experience in a management role, preferably in a healthcare setting
- Proven track record of successful team leadership and building positive relationships
- Excellent communication, problem-solving, and conflict-resolution skills
- Strong organizational and time-management skills
- Working knowledge of Microsoft Office suite and Google Docs
**Job Types**: Full-time, Permanent
Pay: From RM4,000.00 per month
Schedule:
- Fixed shift
- Rotational shift
Ability to commute/relocate:
- Ulu Tiram: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
License/Certification:
- Nursing Certification (preferred)
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