Executive, Product Delivery Management

7 months ago

Kuala Lumpur, Malaysia Prudential plc Full time

Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow and Succeed.

The Business Analyst serves as the liaison and the reference point between the Business and the technical analyst in making sure the Business Requirements are clearly understood and translated to the functional requirements by leveraging on the resources and skill-set within and across the work-streams. He/She is the functional lead for new products launch, Service Request (SRF) for system enhancement, new initiatives/projects and is responsible to analyze processes and best practices among work-streams to ensure the system is delivered with maximize synergies, quality and efficiencies.

He/she is also responsible to coordinate the business scooping session and ensuring the quality business requirement documents are delivered within the agreed timeline. In additions, he/she is leading the team to produce a comprehensive business scenario for UAT executions and highlights the changes in business rules to Training Department for communication.

The Functional Lead will work closely with the Business Lead to build a robust Business Analyst team and he/she understands the business challenges and opportunities in the context of the requirements and recommends solutions that enable the organization to achieve its goals.

PRINCIPAL DUTIES & RESPONSIBILITIES:

- Responsible to conduct and or to coordinate the business scoping session with the business users to ensure deliverables are achieved with quality and within timeline. This includes managing the Business Analyst to ensure business requirements are captured and documented comprehensively, clear and signed off by the Business Heads.
- Responsible for overall delivery of Business functional and technical design for the Life Ops function e.g NB/POS/CLM/DMC/BNC/Fin business requirements and review test plan/results to ensure quality deliverable.
- Monitor the overall resource performance and ensure workload being allocated based on relevant skill-set.
- Manage UAT activities within department by ensuring test plan & result are documented, testing requirements are clearly defined for the Environment Set up and resources are identified to conduct UAT.
- Implement and monitor ways of working / best practices within the team members and to develop succession plan.
- Ensure end users are trained before system changes are deployed to Production environment.
- Motivate and inspire individuals, managing performance and identifying training needs as and when required. Ensure personal development for self improvement and build positive working relationships within the team.

JOB SPECIFICATIONS:

- Degree from a recognized University preferably in Business, Insurance Studies, Information Technology, Computer Science, etc.
- Professional qualification in Life Insurance i.e., Malaysian Insurance Institute (MII), Chartered Institute of Insurance (CII), Life Office Management Association (LOMA), Australian Institute of Insurance (AII), International Claim Association (ICA) or other related to Life Insurance Industry would be an added advantage.
- A minimum of 2 years working experience. Experience in Life Insurance Industry with basic operational knowledge in Life Administration, Actuarial, Agency Administration and Finance would be an added advantage.
- Life insurance knowledge in Life Administration, Actuarial, Agency Administration and Finance.
- Articulate and proficient in written and spoken English. Basic knowledge of Asian language and Mandarin in written and spoken will be a value-added advantage.

  • Associate, Ar Service Delivery

    7 months ago

    Kuala Lumpur, Malaysia Delivery Hero Full time

    About the opportunity Our Regional Finance Team is seeking a highly motivated **Account Receivable Associate** to manage the end-to-end Accounts Receivable processes for MY, involving calculation, billing, monitoring balances, managing queries, report generation and analysis for multiple countries. To be successful in this role, you are required to be...

  • Executive, Commercial

    7 months ago

    Kuala Lumpur, Malaysia Delivery Hero Full time

    About the opportunity **ROLE POSITIONING AND OBJECTIVES**: We are looking for Executive, Commercial who are persuasive and demonstrate selling, communication and closing skills. The Commercial Executive is responsible for the process of calling, pitching, closing and servicing existing partners.. **WHAT YOU WILL OWN**: Tasked with the care of a portfolio...

  • Associate, O2c Service Delivery

    7 months ago

    Kuala Lumpur, Malaysia Delivery Hero Full time

    About the opportunity We are looking for an** O2C Associate **to join our growing team in Finance based in our shared service centre in our KL office, located in Southgate Commercial Centre! **Responsibilities**: - Issue the invoice to the customer/vendor timely. Report and Resolve Payment Issues - This is a task that can require conflict resolution...

  • Executive, Lead Generation

    7 months ago

    Kuala Lumpur, Malaysia Delivery Hero Full time

    About the opportunity **ROLE POSITIONING AND OBJECTIVES** foodpanda Malaysia Sdn Bhd is looking for Lead Generation Executives to provide sales and marketing support in building a pipeline of leads to meet business plans and company objectives. Responsible for converting leads through an online lead generation tool, qualifying them, and cleaning up the...

  • Executive, Content

    7 months ago

    Kuala Lumpur, Malaysia Delivery Hero Full time

    About the opportunity **ROLE POSITIONING AND OBJECTIVES**: As a Content Editorial agent, we are responsible for creating and updating our vendor’s menu according to their actual menu while ensuring that the quality we are reflecting in our foodpanda frontend is at par with the company’s standard. We are also responsible for working on the request...

  • Executive, Content

    7 months ago

    Kuala Lumpur, Malaysia Delivery Hero Full time

    **Company Description** “To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’). foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well...

  • Specialist, Category Management

    7 months ago

    Kuala Lumpur, Malaysia Delivery Hero Full time

    About the opportunity We’re currently looking for a **Specialist, Category Management (IT & Professional Services) (APAC)** to join our regional team (KL office based). The Specialist, Category Management (IT & Professional Services) (APAC), is responsible for overseeing all aspects of IT and Professional Services procurement within the region. This role...

  • Specialist, Account Management

    7 months ago

    Kuala Lumpur, Malaysia Delivery Hero Full time

    About the opportunity We are looking for an **Account Specialist covering the industries of Financial Services & Insurance** to be based in **Bangsar South**. This role will be reporting to the **Head, Advertising & Partnerships**. At Advertising & Partnerships we are disrupting the online and offline advertising space by offering a full suite of high...

  • Manager, Sales

    7 months ago

    Kuala Lumpur, Malaysia Delivery Hero Full time

    About the opportunity **Responsibilities**: **Planning & Execution** - Accountable for the sales planning exercises, owning and driving milestones with the respective cross-functional and partnerships teams - Design and set up sales metrics and sales models based on strategic objectives - Set up Salesforce SOP by evaluating existing booking practices and...

  • Product Performance Manager, Business Process

    7 months ago

    Kuala Lumpur, Malaysia Delivery Hero Full time

    About the opportunity - Build and maintain a continuous product roadmap by working with product teams at the regional and global level. Parallelly work with the various operations and business teams to understand business processes and explore how to solve problems that have never been solved before at this scale - Opportunity to lead service operations...

  • Customer Experience Executive

    7 months ago

    Kuala Lumpur, Malaysia Delivery Hero Full time

    About the opportunity Quality Assurance analysts audit interactions to measure adherence to prescribed company policies and processes. The analyst is a flag bearer for the foodpanda brand and evaluations interactions with an objective of improving overall customer and rider experience through providing feedback on SOP, Process and agent behavior - To...

  • Manager, Product Delivery

    7 months ago

    Kuala Lumpur, Malaysia Mastercard Full time

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Vendor Experience Executive

    7 months ago

    Kuala Lumpur, Malaysia Delivery Hero Full time

    About the opportunity Quality Assurance analysts audit interactions to measure adherence to prescribed company policies and processes. The analyst is a flag bearer for the foodpanda brand and evaluations interactions with an objective of improving overall customer experience through providing feedback on SOP, Process and agent behavior 2. To maintain...

  • Customer Experience Executive

    7 months ago

    Kuala Lumpur, Malaysia Delivery Hero Full time

    **Company Description** “To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’). foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well...

  • Manager, CRM

    6 months ago

    Kuala Lumpur, Malaysia Delivery Hero Full time

    About the opportunity Foodpanda is looking for a highly motivated and experienced Regional CRM MarTech Manager, Marketing (APAC) to join our Regional CRM Martech Team. If you are looking for a place where you can gain hands-on exposure and have a direct impact, then this may be the place for you! - Drive more relevant CRM messages to customers by surfacing...

  • Executive, Commercial

    7 months ago

    Kuala Lumpur, Malaysia Delivery Hero Full time

    About the opportunity **WHAT YOU WILL OWN**: Have the ability to sell on the phone as second nature. - Be relentless in researching, reaching out to, and speaking to the right decision-makers in a business. - Be sales-minded and resourceful to hit set KPIs. - Meet requirements in the areas of documentation accuracy, partner approval and systems...

  • Executive, Commercial

    7 months ago

    Kuala Lumpur, Malaysia Delivery Hero Full time

    About the opportunity **WHAT YOU WILL OWN**: - Tasked with the care of a portfolio of partner accounts, you will be expected to: - Be willing to learn the ability to sell on the phone as second nature. - Self-motivated, goal-oriented, able to work independently and as part of a team. - Meet the expected daily productivity in terms of the number of calls...

  • Product Manager

    7 months ago

    Kuala Lumpur, Malaysia Agensi Pekerjaan Carpe Diem Executive Sdn Bhd Full time

    VERY URGENT! **Job requirements**: 1. Bachelor's degree or above, with 3-5 years of product experience, and at least leading the successful implementation of one or more products. 2. Experience in video or voice live streaming social products is required. 3. Familiar with the process of Internet product implementation, including market analysis,...

  • Assistant Manager, IT Solutions Delivery

    7 months ago

    Kuala Lumpur, Malaysia FWD Group Management Holdings Limited Full time

    Assistant Manager, IT Solutions Delivery **About FWD Group** FWD Group is a pan-Asian life insurance business with approximately 11 million customers across 10 markets, including some of the fastest growing insurance markets in the world. Established in 2013, FWD is focused on making the insurance journey simpler, faster and smoother, with innovative...

  • Specialist, Digital Payments

    7 months ago

    Kuala Lumpur, Malaysia Delivery Hero Full time

    About the opportunity **About foodpanda’s Fintech Team** foodpanda’s fintech team’s mission is to unlock value by generating revenue beyond today’s payment foundation. At our core, we are the team executing multi-pronged strategies to optimize the performance of payments acceptance to provide the best end-user payment experience - be it via card or...