Product Performance Manager, Business Process

3 months ago


Kuala Lumpur, Malaysia Delivery Hero Full time

About the opportunity
- Build and maintain a continuous product roadmap by working with product teams at the regional and global level. Parallelly work with the various operations and business teams to understand business processes and explore how to solve problems that have never been solved before at this scale
- Opportunity to lead service operations initiatives related to

a) product feature gap identification, requirement gathering, idea generation based on business pain points; and
b) play a key role in the solution testing and implementation phase
- Drive feature development updates and ensure strong collaboration and communication across the company and serve as a primary product point of contact for live operations and agent experience
- Lead a team of regional specialists who are responsible for service operation’s product strategy
- Drive Top down opportunity identification workshops and bottom up ideation initiatives for creation of high impact pipeline of product feature improvement opportunities
- Optimize feature rollout for high impact features that speeds up time-to-market and time-to-value
- Responsible for new product rollout and system integration
- Be the gatekeeper for product and tech features to ensure optimal business impacts

What you need to be successful
- At least 3 years of experience managing web and mobile consumer products as a product/tech specialist in a fast paced tech setup. Plus points if you have worked in a similar organization like ours or have experience in driving key business metrics
- A passion to build a great product & be successful with that product in the market
- A passion for design excellence, usability & consumer appeal in products
- Strong bias to get to the root cause of a problem and find actionable insights through existing ambiguity
- A good understanding of and passion for scrum and agile development methodologies
- A sense of urgency, pragmatism and a solution-oriented approach to problem-solving
- An analytical mindset and skill-set
- A passion for finding amazing food and great service
- Past experience of Salesforce, zendesk, SAP or similar will be an advantage

Who we are

**Central Operations was born in 2017 and is the backbone operations for foodpanda in APAC. We are around 1800 employees internally and more**
**than 4000 outsourced employees supporting 11 different countries and in their respective languages. Today we start our journey to become a



  • Kuala Lumpur, Malaysia foodpanda Full time

    **Company Description** Central Operations was born in 2017 and is the backbone operations for foodpanda in APAC. We are around 1800 employees internally and more** **than 4000 outsourced employees supporting 11 different countries and in their respective languages. Today we start our journey to become a** - Build and maintain a continuous product roadmap by...

  • HR Manager, Malaysia

    4 months ago


    Kuala Lumpur, Malaysia Timeo-Performance Full time

    Our client is a renowned global retailer. We are currently collaborating with them to identify a qualified HR Manager for a position based in Kuala Lumpur, Malaysia. **Responsibilities** As a HR Manager, you will provide commercial HR advice to the management team and stakeholders to facilitate and drive processes relating to talent acquisition,...

  • Assistant Manager

    4 months ago


    Kuala Lumpur, Malaysia Bank Islam Full time

    Req ID: 5852- Job Description: - Duties & Responsibilities - Develop and review new business processes and enhance existing business processes. - Develop and review manual, guidelines, policies, terms & conditions, disclosure sheet, campaign mechanic relating to new, variation and enhanced products and campaigns - Manage the User Acceptance Testing (UAT)...


  • Kuala Lumpur, Malaysia Glanbia Performance Nutrition Full time

    Join the Worlds #1 Sports Nutrition brand! Glanbia Performance Nutrition’s purpose is to inspire people everywhere to achieve their performance goals! We are the world’s leading premium sports nutrition company with Optimum Nutrition, Isopure, SlimFast, BSN, Amazing Grass and Nutramino among the brands in the portfolio today. We have ambitious plans for...


  • Kuala Lumpur, Malaysia Timeo-Performance Full time

    Our client is a global travel retailer, distributor and duty free operator. We are currently collaborating with them to recruit for a Marketing Manager to join their duty free business in KL, Malaysia. **Responsibilities** As the Marketing Manager, you will - develop and maintain a seamless customer journey across all engagement touchpoints in alignment...


  • Kuala Lumpur, Malaysia Zurich 56 Company Ltd Full time

    Business Performance Analyst Specialist112740 Job Summary Under limited supervision, performs and supports finance-related activities related to Financial Accounting, Reporting, Tax, Treasury, Group Re, Fin Ops and Planning Performance Management in their area of expertise. Effective internal and external stakeholder management with the view to achieving...


  • Kuala Lumpur, Malaysia Shopee Full time

    Department Business Development and Partnerships- LevelExperienced (Individual Contributor)- LocationMalaysia - Kuala LumpurThe Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The...


  • Kuala Lumpur, Malaysia Shopee Full time

    DepartmentBusiness Development and Partnerships- LevelExperienced (Individual Contributor)- LocationMalaysia - Kuala LumpurThe Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim...

  • Performance Manager

    4 months ago


    Kuala Lumpur, Malaysia JustMarkets Full time

    JustMarkets is a global multi-asset broker that has been shaping the industry since its founding in 2012. With a presence in over 100 countries, JustMarkets is on a mission to create an enticing and transparent trading environment where individuals can unlock their full investment potential. JustMarkets' goal is to become the world's most customer-centric...


  • Kuala Lumpur, Malaysia Corteva Full time

    **Description**: Corteva is responsible for developing new active ingredients and formulated products that are competitive with current and future market conditions. We're seeking a dynamic and experienced **Regional Plant Performance Product Manager** to join our APAC Biologicals business. The **Regional Plant Performance Product Manager** will be...


  • Kuala Lumpur, Malaysia Zurich Insurance Full time

    Job Summary- Under limited supervision, performs and supports finance-related activities related to Financial Accounting, Reporting, Tax, Treasury, Group Re, FinOps and Planning Performance Management in their area of expertise., Effective internal and external stakeholder management with the view to achieving identified objectives within the internal...


  • Kuala Lumpur, Malaysia Samsung Electronics Full time

    Position Summary 1. Maximize operation competitiveness by comprehensively analyzing changes in internal and external management environment and IT technology, and establishment of process operation strategy. 2. Improve the efficiency of operation by designing and constructing operation process and system in response to changes in business structure. 3....


  • Kuala Lumpur, Kuala Lumpur, Malaysia Corteva Agriscience Full time

    Corteva is responsible for developing new active ingredients and formulated products that are competitive with current and future market conditions. We're seeking a dynamic and experienced Regional Plant Performance Product Manager to join our APAC Biologicals business.The Regional Plant Performance Product Manager will be responsible for managing the...


  • Kuala Lumpur, Malaysia FRD PERFORMANCE MOTORSPORT Full time

    Job Responsibilities Prepare a full set of accounting including receivable, payable, and general ledger. Prepare accurate balance sheet and profit & loss statements. Ensure all suppliers' invoices, credit notes, staff claims, petty cash claims, etc are captured in the system in a timely manner. Perform any other ad-hoc duties as assigned by the management....


  • Kuala Lumpur, Malaysia Corteva Agriscience Full time

    Description Corteva is responsible for developing new active ingredients and formulated products that are competitive with current and future market conditions. We're seeking a dynamic and experienced Regional Plant Performance Product Manager to join our APAC Biologicals business. The Regional Plant Performance Product Manager will be responsible for...


  • Kuala Lumpur, Kuala Lumpur, Malaysia FRD PERFORMANCE MOTORSPORT Full time

    Job Responsibilities Prepare a full set of accounting including receivable, payable, and general ledger. Prepare accurate balance sheet and profit & loss statements. Ensure all suppliers' invoices, credit notes, staff claims, petty cash claims, etc are captured in the system in a timely manner. Perform any other ad-hoc duties as assigned by the management....


  • Kuala Lumpur, Malaysia CIMB Full time

    Key Responsibilities Work closely with business partners and internal stakeholders to identify key pain points, opportunities in product development and to come up with the plan to launch products and campaigns. Manage end-to-end process from ideation to completion (viability assessment, determine system requirements and perform UAT, support distribution...


  • Kuala Lumpur, Kuala Lumpur, Malaysia CIMB Full time

    Key Responsibilities Work closely with business partners and internal stakeholders to identify key pain points, opportunities in product development and to come up with the plan to launch products and campaigns. Manage end-to-end process from ideation to completion (viability assessment, determine system requirements and perform UAT, support distribution...


  • Kuala Lumpur, Kuala Lumpur, Malaysia CRIF S.p.A. Full time

    Business Controller Job DescriptionCRIF S.p.A. is a leading international Group specializing in IT solutions, decision systems, outsourcing, banking software, and consulting services. We support finance companies, insurance companies, utilities, and enterprises in their customer relations. To drive our company's growth, we are seeking a Business Controller...


  • Kuala Lumpur, Malaysia Product and Technology Full time

    **Job no**: 522142 **Brand**: Product and Technology **Work type**: Full time **Location**: Kuala Lumpur, Malaysia **Categories**: Information & Technology FCM is one of the world’s largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM’s flexible technology...