Customer Service

4 days ago


Nilai, Malaysia Adecco Malaysia Full time

13 Months Salary
- Managerial Position
- Working Location: Nilai

**Job Summary**:
**Responsibilities**:
Operational Management:

- Lead, supervise, and manage all aspects of the supply chain, including customer service and logistics day-to-day operations, to ensure operational efficiency.
- Monitor daily sales tracking, review order intake, orderbook, ensure invoicing of dispatched goods, and monitor shipment and goods in transit status.
- Review and monitor the order book for a smooth in-flow of supply, ensuring follow-up activities on overdue and pending acknowledgment order lines.
- Collaborate with global and regional demand planning teams and manufacturing units to improve availability and reliability service levels.
- Address customer complaints and issues, ensuring appropriate corrective and preventative actions are taken within timelines.
- Review documents related to handling product write-offs, transfers, sample requests, Debit/Credit Note, and supplier invoices.
- Collaborate with 3PL partners for logistics operations to ensure timely delivery and cost-effective delivery of goods and improvement activities.
- Support distributors' development and transformation initiatives with strong coordination with the Go-To-Market (GTM) team.
- Collaborate with the pricing team to support pricing activities, including documentation, pricing review, and proposals related to customer inquiries when required.
- Act on tasks and assignments proactively, ensuring timely and efficient completion of all responsibilities.

Strategic Planning:

- Develop and implement strategic plans for supply chain operational efficiency.
- Establish key performance indicators (KPIs) and metrics that align with department and business goals and objectives.
- Provide leadership in coaching, mentoring, and performance feedback to team members to enhance their skills, knowledge, and performance.
- Foster a positive work environment that promotes teamwork, accountability, and continuous improvement.
- Develop processes to drive digitalization and automation in customer service and logistics operations.
- Develop and implement policies, processes, and quality standards to drive improvements in customer service and logistics processes.

**Qualifications**:

- A degree or master's degree in Supply Chain Management/Business or related fields.
- Minimum of 5 years of related experience in customer service and logistics operations.
- Minimum of 3 years of experience in a managerial position.
- Ability to speak in Mandarin is added advantage to deal with mandarin-speaker clients.
- Strong leadership and excellent interpersonal skills with good cross-functional collaborations.
- Strong problem-solving and decision-making skills.
- Results-driven skills.

KL - **_JTKSM 375C_**

**Responsibilities**:
Experience

Education

Adecco is acting as an Employment Business in relation to this vacancy.

The Adecco Group is an Equal Opportunities Employer.


  • Customer Service

    7 days ago


    Nilai, Malaysia YM INTERNATIONAL MARKETING SDN BHD Full time

    **As the Customer Service, your responsibilities include** - Resolve customer issues, complaints and concerns in a professional and courteous manner. - Assist customers with order placement, tracking and notifications. - Provide detailed and accurate product information to customers. - Gather customer feedback and share insights with the team to improve...

  • Service Advisor

    3 weeks ago


    Nilai, Malaysia LHM ONE STOP CAR SERVICE CENTRE (M) SDN. BHD Full time

    **Responsibilities**: - Schedules service appointments - Advice customer about necessary service for routine maintenance. - Issuing Repair Order and recommend appropriate solutions - Enter itemized estimated cost on service order and explain estimated cost to customer to gain their understanding of all services provided. - Provides a complete and accurate...

  • Service Advisor

    1 week ago


    Nilai, Malaysia LHM ONE STOP CAR SERVICE CENTRE (M) SDN. BHD Full time

    **Responsibilities**: - Schedules service appointments. - Greeting customers and working with customers to determine their vehicle issues and problems, provide technical explanation and proceed with service work. - Issuing Repair Order and recommend appropriate solutions. - Prepare estimation cost of repair works and explain to customers regarding the work...


  • Nilai, Malaysia LHM ONE STOP CAR SERVICE CENTRE (M) SDN. BHD Full time

    1. To perform administrative and clerical function 2. Manage customer service experience by creating a supportive customer satisfaction work environment e.g. welcome, greet and direct customers, offer refreshment, and numbering 3. Prepare and provide Customer Service Analysis report 4. To manage service appointment system 5. Participate in required...


  • Nilai, Malaysia EverPress Aluminium Industries Sdn Bhd Full time

    Ensure high levels of customer satisfaction through excellent customer service. - Identify customers' needs and wants - Recommend products that match customer needs. - Manage point-of-sales processes. - Actively be involved in the receiving of new shipments. - Keep up-to-date with product information. - Accurately describe product features and benefits. -...


  • Nilai, Malaysia ENSTECH NETWORK SDN BHD Full time

    **: - To interact with customers to address their concerns, answer their questions and assist them with their needs.** **- Process or cancel order** **- Suggest solutions when a product malfunctions** **- Recommend potential products or services to management by collecting customer information and analyzing customer needs** **- Generate sales leads** **-...


  • Nilai, Malaysia Aurelius Hospital Nilai Full time

    1. Conduct and compile patient survey, ensure all feedbacks and grievances from customers are addressed in a timely and effective manner. 2. Plan, organise and execute of festive decoration align with national festive season. 3. Assist to plan / work with Marketing department to organise events / activities for in patient, care giver and members to enhance...


  • Nilai, Malaysia Zenshin Industries SDN BHD Full time

    Jawatan Kosong Customer Service Assistant. Hai, kami sedang mencari calon untuk bekerja dengan syarikat kami iaitu Zenshin Industries SDN. Kami merupakan kilang pengeluar aluminium yang terletak di Nilai Arab-Malaysian Industrial Park (Nilai 3). Syarat-syarat dan faedah yg diberikan adalah seperti dibawah: - **LELAKI SAHAJA** berumur 35 tahun ke bawah. -...


  • Nilai, Malaysia FinexHR (Malaysia) Sdn Bhd Full time

    **Customer Service cum Admin with Mandarin Speaking** **Job Summary**: **Responsibilities**: - Assist customers with product information, orders, returns, and complaints resolution. - Ensure customer satisfaction by addressing their needs effectively and efficiently. - Perform general administrative duties, including data entry, filing, and...

  • Sales Marketing

    4 weeks ago


    Nilai, Malaysia HS CARGO EXPRESS (M) SDN BHD Full time

    Having working experience in sales marketing & customer service - Good comunication and analytical thinking - Able to multitasking, independent and always be on time for your schedule hours - Good in create advertising campaigns and social media - Able to promote our company to new customers in nilai **Job Types**: Full-time, Permanent, Fresh...


  • Nilai, Malaysia Global Amity Sdn Bhd Full time

    Job Descriptions: - To set appointment booking (inbound/outbound, AWPS, Honda Touch, Walk-in inquiry and hunting data) - To crosscheck tomorrow appointment - To assist Customer Relations Executive during rotation schedule - To assist the customer to the Service Advisor counter - To maintain the cleanliness of reception and waiting area Job Requirements: -...


  • Nilai, Malaysia CTI Logistics Sdn Bhd Full time

    SPM / Diploma in Logistic / Industrial Logistic / Logistic & Freight Forwarding Management. - Posses basic Seafreight forwarding Customer Service knowledge. - Familiarise with the freight forwarding international commercial terms (Incoterms). - Applicant must be willing to work in Nilai, Negeri Sembilan - Finding carriers for special cargo/shipment. - Place...


  • Nilai, Malaysia CTI Logistics Sdn Bhd Full time

    SPM / Diploma in Logistic / Industrial Logistic / Logistic & Freight Forwarding Management. - Posses basic Seafreight forwarding Customer Service knowledge. - Familiarise with the freight forwarding international commercial terms (Incoterms). - Applicant must be willing to work in Nilai, Negeri Sembilan - Finding carriers for special cargo/shipment. - Place...


  • Nilai, Malaysia D & A Mega Sdn Bhd Full time

    Review and process customer orders and invoices in a timely and accurate manner. - Monitor customer accounts and ensure timely payments. - Identify and resolve any discrepancies and issues. - Follow up with customers and provide support to resolve payment issues. - Maintain accurate records of customer payments. - Provide timely and accurate Sales...

  • Customer Service

    2 weeks ago


    Kampung Baharu Nilai, Negeri Sembilan, Malaysia YM INTERNATIONAL MARKETING SDN BHD Full time

    As the Customer Service, your responsibilities include Resolve customer issues, complaints and concerns in a professional and courteous manner. Assist customers with order placement, tracking and notifications. Provide detailed and accurate product information to customers. Gather customer feedback and share insights with the team to improve products and...

  • Customer Service

    2 weeks ago


    Kampung Baharu Nilai, Negeri Sembilan, Malaysia Adecco Malaysia Full time

    13 Months Salary Managerial Position Working Location: NilaiJob Summary:Responsibilities:Operational Management: Lead, supervise, and manage all aspects of the supply chain, including customer service and logistics daytoday operations, to ensure operational efficiency. Monitor daily sales tracking, review order intake, orderbook, ensure invoicing of...

  • Customer Service

    2 weeks ago


    Kampung Baharu Nilai, Negeri Sembilan, Malaysia Janoschka Malaysia Sdn Bhd Full time

    MINIMUM A DIPLOMA OR UNIVERSITY DEGREE IN RELATED FIELD MINIMUM 2 YEARS WORKING EXPERIENCE IN MANUFACTURING ENVIRONMENT CUSTOMER SERVICE ORIENTATION GOOD CUSTOMER SERVICE SOFT SKILLS POSITIVE ATTITUDE AND PROACTIVE RESULT ORIENTED LEARNING ON THE FLY GOOD COMMUNICATION SKILLS FLUENT WRITTEN AND SPOKEN IN ENGLISH WILLINGNESS TO LEARN MICROSOFT OFFICEJob...

  • Service Advisor

    2 weeks ago


    Kampung Baharu Nilai, Negeri Sembilan, Malaysia LHM ONE STOP CAR SERVICE CENTRE (M) SDN. BHD Full time

    Responsibilities: Schedules service appointments. Greeting customers and working with customers to determine their vehicle issues and problems, provide technical explanation and proceed with service work. Issuing Repair Order and recommend appropriate solutions. Prepare estimation cost of repair works and explain to customers regarding the work done and cost...


  • Kampung Baharu Nilai, Negeri Sembilan, Malaysia LHM ONE STOP CAR SERVICE CENTRE (M) SDN. BHD Full time

    1. To perform administrative and clerical functionManage customer service experience by creating a supportive customer satisfaction work environment e.g. welcome, greet and direct customers, offer refreshment, and numberingPrepare and provide Customer Service Analysis reportTo manage service appointment systemParticipate in required process improvements...


  • Nilai, Malaysia AkzoNobel Full time

    About AkzoNobel Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise...