Sales Team Leader

7 days ago

Johor Bahru, Malaysia Ikano-Retail Full time

Company Description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

Job Description
**About the job**

To optimise the IKEA shopping experience in your shop and store to secure satisfied customers and increase sales. You do this by motivating and inspiring your department team using knowledge of the IKEA product range and services, the local market and IKEA customers.

**Your assignment**
- Your working base is the shop floor where you lead by example every day, supporting, challenging and coaching co-workers.
- Together with your team, you focus on putting the customer first in everything you do within the store shop. Every customer must have a shopping experience that exceeds his or her expectations.
- You take full responsibility for ensuring your shop is in excellent shape as new and fully stocked, and with the four merchandising basics in place at all times (priced, clean, well assembled and available).
- Together with your shopkeeper, you take responsibility for your department goals and ensure your action plan is in place and communicated clearly to them. You follow up and act accordingly by using proven solutions and good examples. You define your individual contribution and goals for delivering the department plan.
- You are passionate about the IKEA products in your shop. You create a high level of knowledge about the products’ features and benefits, and share this with customers and your team.
- You are proactive in finding opportunities and acting on them to maximise sales through understanding customers and the local market and keeping an eye on competition.
- You act quickly on commercial opportunities; changing availability of products (overstock and out of stock) and customer feedback (10 most asked questions).
- You and your team actively sales steer to your department’s top-selling products, prioritised products (e.g. overstock/övertag) and IKEA service products in order to maximise sales and long-term profitability.
- You execute meaningful actions that are based on the outcome of a key performance indicator analysis at shopkeeper level.
- You actively promote the IKEA social and environmental commitment and work with your team to understand how, together, you can contribute to sustainability.

Qualifications
- Business-minded and result-driven with a customer focus.
- Experience of working in a customer and commercial-oriented business.
- Experience of actively selling through understanding customers and their needs.
- Open to change/highly flexible.
- Ability to work together in a team and make quick decisions and take personal initiatives (often with a high sense of urgency).
- Ability to prioritise and organise your own work to make efficient use of the time available.
- Willing to multiskilling, able to work in more than one section/department in the store.
- Willing to work on weekend, shift hours and public holidays.

Additional Information

**Working with us has its rewards**

Wherever you work within IKEA Southeast Asia, you enjoy a wide range of benefits. Here are just some of them:
**IKEA discounts**

Co-workers are our most values customers and are entitled to a 15% discount on any home furnishings and food sold in our stores, from the first day of work.

**Flexi benefits**

We offer flexi benefits to cater our co-workers who are in different life stages with differing benefits needs. Within an annual Flexible Spending Account, co-workers can claim against dental, optical, fitness memberships or classes, vaccination or immunisation, non-insured outpatient medical expenses, health screenings, health supplements, IKEA purchases, health aid & equipment and mental health.

**Maternity and paternity leave**

We give mother four consecutive months of maternity leave and father receives four weeks of paid time off after a baby has arrived to help share the joys - and responsible - at home.

**Gifts**

We enjoy special occasions together and give tokens to mark birthdays, marriage, the arrival of a baby. We reward loyalty through our Long Service Awards/

**Work environment**

As home furnish experts, we take pride in providing inspiring workpl

  • Team Leader

    1 week ago

    Johor Bahru, Malaysia MAVEN GLOBAL GROUP SDN BHD Full time

    As a Team Leader, you will: - Manage day-to-day planning and operations of your team; - Make sure that each of your Teammates achieves his/her Key Performance Indicators (KPIs); - Organize and handle the team and make sure everyone adheres to their schedules; - Train and help in the development of your team by conducting team huddles and coaching sessions; -...

  • Team Leader

    7 months ago

    Johor Bahru, Malaysia Vitality Boost Sdn Bhd Full time

    **BOOST JUICE BARS** - **Industry: Food & Beverage**_ - **Position: Team Leader**_ Boost Juice, originally from Australia, is Malaysia's largest juice and smoothie chain has expanded to 150 stores across Malaysia, Singapore, Brunei, Indonesia, and soon Thailand. Boost is not just a smoothie & juice bar - it is an innovative retail concept based on great...

  • Jr Team Leader

    7 months ago

    Johor Bahru, Malaysia GKN Aerospace Full time

    **About Us** GKN Aerospace is the world's leading multi-technology tier 1 aerospace supplier. With 38 manufacturing locations in 12 countries, we serve over 90% of the world”s aircraft and engine manufacturers. We design and manufacture innovative smart aerospace systems and components. Every time you travel by air almost anywhere in the world, it is...

  • Team Leader

    7 months ago

    Johor Bahru, Malaysia Gratitude Inc. Full time

    **Role**:Team Leader **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service Digital Marketing Mandarin Thai Team Leader - **Job Scope**: - **What’s your mission?** As a Team Lead, you will be working with our ePayment...

  • Sales Team Leader

    7 days ago

    Johor Bahru, Malaysia IKEA Full time

    **Company description** The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit...

  • Sales Team Leader

    7 days ago

    Johor Bahru, Malaysia IKEA Full time

    **Company description** The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit...

  • Buying Team Leader

    7 months ago

    Johor Bahru, Malaysia Celestica Full time

    Req ID: 117649 Remote Position: Hybrid Region: Asia Country: Malaysia State/Province: Johor City: Johor Bahru **General Overview**: **Functional Area**: SCM - Supply Chain Management **Career Stream**: BUY - Buying **Role**: Team Leader 3 **Job Title**: Buying Team Leader 3 **Job Code**: TL3-SCM-BUY **Band**: Level 08 **Direct/Indirect Indicator**:...

  • Buying Team Leader

    7 months ago

    Johor Bahru, Malaysia Celestica Full time

    Req ID: 121230 Remote Position: Hybrid Region: Asia Country: Malaysia State/Province: Johor City: Johor Bahru **Detailed Description**: Performs tasks such as, but not limited to, the following: - Coordinates buying activities for procurement team. - Manages team projects and allocates resources. - Provides advice on procurement documentation creation,...

  • F&b Banquet Team Leader

    7 months ago

    Johor Bahru, Malaysia Hilton Full time

    F&B Banquet Team Leader With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • Customer Service Team Leader

    7 months ago

    Johor Bahru, Malaysia Elite Advance Service Sdn Bhd Full time

    **Responsibilities**: - Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service. Provide clear instructions on complex issues. - Collaborate with the Customer Service QC team to conduct knowledge training, handle...

  • Bistro & Sfm Team Leader

    8 months ago

    Johor Bahru, Malaysia Ikano-Retail Full time

    Company Description The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit of...

  • F&b Banquet Team Leader

    7 months ago

    Johor Bahru, Malaysia Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Customer Service Team Leader

    7 months ago

    Johor Bahru, Malaysia ELITE ADVANCE SERVICE SDN BHD Full time

    **Responsibilities**: - Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service. - Provide clear instructions on complex issues. - Collaborate with the Customer Service QC team to conduct knowledge training, handle...

  • Sales Retails Leader

    7 months ago

    Johor Bahru, Malaysia Ella Furniture Sdn Bhd Full time

    Sales Retail Leader -JB Job Responsibilities: - To be well versed with company products & has the ability to promote to customers - To execute sell and work closely with other team members to achieve sales targets. - Responsible for ensuring the showroom consistently achieves or exceeds sales, KPIs, and profitability goals through the effective use of...

  • Planning Team Leader

    7 months ago

    Johor Bahru, Malaysia Celestica Full time

    Req ID: 120444 Remote Position: No Region: Asia Country: Malaysia State/Province: Johor City: Johor Bahru **Detailed Description**: - Run CTB (Clear to build/shortages) report from Rapid Response / Kinaxis - Release weekly CTB for all WO (work order) & Planner Order 13 weeks demand - Release PO conversion to buyer after MPS Gap approves. Will block those...

  • Sfm & Bistro Team Leader

    7 months ago

    Johor Bahru, Malaysia Ikano-Retail Full time

    Company Description The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit of...

  • 08 - Planning Team Leader 3

    7 months ago

    Johor Bahru, Malaysia Celestica Full time

    Req ID: 119787 Remote Position: Hybrid Region: Asia Country: Malaysia State/Province: Johor City: Johor Bahru **General Overview**: **Functional Area**: SCM - Supply Chain Management **Career Stream**: PLN - Planning **Role**: Team Leader 3 **Job Title**: Planning Team Leader 3 **Job Code**: TL3-SCM-PLAN **Band**: Level 08 **Direct/Indirect Indicator**:...

  • Sales Team Leader

    2 weeks ago

    Johor Bahru, Malaysia HiredSearch Full time

    **_Company Background: Building material_** - _ - To take lead in servicing the designer group of Customers to ensure their Satisfied with our Quality Fulfillment, Orders Fulfillment & Lead time Delivery. - To conduct comprehensive studies and evaluations on designer customers and always approach to ensure the size measurement accurate and provide the...

  • Buying Team Leader

    2 weeks ago

    Johor, Malaysia Celestica Electronics (S) Pte Ltd Full time

    **Detailed Description**: Performs tasks such as, but not limited to, the following: - Coordinates buying activities for procurement team. - Manages team projects and allocates resources. - Provides advice on procurement documentation creation, review and approval. - Provides direction for customization of procurement documentation and creates database of...

  • Team Leader F&b Service

    7 months ago

    Johor Bahru, Malaysia Daiman Group Full time

    DAIMAN LANDMARK HOTEL - Johor Bahru - Posted on 24-May-23 Team Leader F&B Service DAIMAN LANDMARK HOTEL Job Description **Description** 1. To develop and maintain the highest standard of quality as they relate to presentation, supervision and control of food and beverage service along with the cashiering transaction. 2. Supervise the work of team members,...