Voc (Voice of Customer) Specialist

**Accurately document customer interaction in system.**: - **Escalate/ share Voice of Customer (VOC) to relevant stakeholders.**: - **Perform sales/ ad hoc task as and when required.** **Job Types**: Full-time, Contract, Fresh graduate Contract length: 12 months **Salary**: Up to RM2,150.00 per month Schedule: - Rotational shift Supplemental pay...

**Job Description (Inbound Voice)**: - Handling incoming calls and enquiries from customers. - Follow up and resolve customers complains. - Work closely with team members and leaders to achieve quality results and productivity. - Ensure efficient escalation of priority request/feedback towards effective resolution. - Participate in ad hoc projects as...

**Company Overview**: Our client is a data-centric and multiple award-winning mobile data service company in Malaysia. They are the youngest telco in the country but their understanding of customer preferences has enabled them to grow from strength to strength. Their rapid response to changes in consumer behavior and needs has enabled them to be the first...

**Responsibilities**: - Accurately document customer interaction in system. - Escalate/ share Voice of Customer (VOC) to relevant stakeholders. - Perform sales/ ad hoc task as and when required. **Qualifications**: - Education qualification: Diploma or equivalent skills. - Minimum 1 year experience in customer service role in non-voice channels or...

**Responsibilities**: - Accurately document customer interaction in system. - Escalate/ share Voice of Customer (VOC) to relevant stakeholders. - Perform sales/ ad hoc task as and when required. **Qualifications**: - Education qualification: Diploma or equivalent skills. - Minimum 1 year experience in customer service role in non-voice channels or...

Job Description (Inbound Voice): Handling incoming calls and enquiries from customers. Follow up and resolve customers complains. Work closely with team members and leaders to achieve quality results and productivity. Ensure efficient escalation of priority request/feedback towards effective resolution. Participate in ad hoc projects as required. Upsell and...

About StaffAnyStaffAny's mission is to shape and empower the future of work. As the Customer Support Executive, you will help our clients achieve product value and customer satisfaction by being the first point of contact and ensuring that queries are resolved promptly, across our different support channelsAbout the roleThis role is uniquely different from...

Role:Asst. Mgr/Mgr -(NonTechnical)Timings:Flexible (Permanent)Industry:BPOWork Mode:Work from officeFunctional Area:ITES / BPO / Operations / Customer Service / TelecallingProcess:VoiceKey Skills: Mandarin BPO Voice Process BPO industry voice account BPO Call center Customer Service Agent Mandarin or Cantonese Voice Support Proficient in the Mandarin...

About StaffAny StaffAny’s mission is to shape and empower the future of work. As the Customer Support Executive, you will help our clients achieve product value and customer satisfaction by being the first point of contact and ensuring that queries are resolved promptly, across our different support channels About the role This role is uniquely different...

**Role**:Asst. Mgr/Mgr -(NonTechnical) **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling **Process**:Voice Key Skills: Mandarin BPO Voice Process BPO industry voice account BPO Call center Customer Service Agent Mandarin or Cantonese Voice...

**Role**:Asst. Mgr/Mgr -(NonTechnical) **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling **Process**:Voice Key Skills: Mandarin BPO Voice Process BPO industry voice account BPO Call center Customer Service Agent Mandarin or Cantonese Voice...

Executive, Customer Experience (CX) Management Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and...

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

Company Overview:Our client is a data-centric and multiple award-winning mobile data service company in Malaysia. They are the youngest telco in the country but their understanding of customer preferences has enabled them to grow from strength to strength.Their rapid response to changes in consumer behavior and needs has enabled them to be the first in...

Responsible for the development of Voice Product and Service Offering for market distribution. - Collaborate with suppliers and cross-functional teams to boost revenue and manage product profit and loss. - Contribute to the creation and cost estimation of new products. - Collaborate with Legal on formulating Services’ Terms & Conditions for customers. -...

Ensure accurate documentation of customer interactions in our system, maintaining comprehensive records. Escalate and share Voice of Customer (VOC) feedback with relevant stakeholders, actively contributing to continuous improvement efforts. Perform sales tasks and handle ad hoc responsibilities as required, demonstrating versatility and adaptability in...

Responsible for the development of Voice Product and Service Offering for market distribution. Collaborate with suppliers and crossfunctional teams to boost revenue and manage product profit and loss. Contribute to the creation and cost estimation of new products. Collaborate with Legal on formulating Services' Terms & Conditions for customers. Aid in...

At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...

At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...

To respond to posts - public and private messages from customers on Facebook, Messenger, Twitter, etc. Task description would be comparable to Live Agent Voice and Chat topics. **Job Types**: Full-time, Permanent **Salary**: Up to RM9,000.00 per month **Benefits**: - Opportunities for promotion - Professional development Schedule: - Monday to...