Customer Success Specialist
2 weeks ago
**Role**:Customer Success Specialist
**Timings**:Rotational Shifts (Permanent)
**Industry**:BPO
**Work Mode**:Work from office
**Functional Area**:ITES / BPO / Customer Service
**Process**:Voice
Key Skills: Customer Service knowledge of airline policies
- *CNX MY - CS Airlines -Native Korean*
*Position Summary:*
*Primary Job Functions:*
2. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
3. Build sustainable relationships and engage customers by taking the extra mile
4. Keep the customer’s privacy and protect customer information
5. Meet personal/team qualitative and quantitative targets
6. Handle simple to difficult inquiries in a given span of time
DOJ: 1st March (Headcount 4)
**Salary**: RM 10,000 (Negotiable) + KPI - Up to RM 300
Education - Bachelor or Diploma (Diploma must have at least 3 years work experience)
Requirement - Must have CS background experience (Airline experience is a added benefit)
*Working Hour: Dayshifts between 8 am - 8 pm, Mon - Sun (5 days)*
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