Customer Success Specialist
5 months ago
Designation : Customer Success Specialist - Taiwanese
Location : Penang, Malaysia
Working Days : 5 Working Days, 2 Days Off
Working hours: 9 AM - 6 PM
**Salary**: RM 7,000 - RM 8,500 (basic) + allowances
Responsibilities:
- Maintains customer records by updating account information
- Ensure all communication is handled professionally and promptly but with a human touch across all channels
- Demonstrating strong product, brand and industry knowledge to ensure all customer queries are answered making them promoters of the brand
- Meet targets and requirements set by the client and management
- Appropriate knowledge and information shared by the client and management team
- Take the extra miles to engage with customers
Requirement:
- Excellent communication skills both written and spoken in: English, Mandarin, Hokkien
- Preferably minimum 1 year of experience in Customer Service
- Fresh graduates are welcome to apply
**Job Types**: Full-time, Permanent
**Salary**: RM7,000.00 - RM8,500.00 per month
**Benefits**:
- Dental insurance
- Health insurance
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Performance bonus
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- Chinese (required)
Ability to Relocate:
- Kuala Lumpur: Relocate with an employer provided relocation package (required)
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