Operations Administrator

7 days ago


KL Eco City, Malaysia Cartrack Malaysia Sdn Bhd Full time

Cartrack is one of the largest vehicle telematics companies globally with over 1,750,000 million active users and collecting 50 billion data points, on the low end, on a monthly basis. We continuously strive to push the envelope forward by innovating and creating optimal solutions for our clients, whilst incorporating a very much start up culture.

**Responsibilities**
- Escalates enquiries or issues to relevant departments and ensure proper follow-up;
- Ensure quality customer service and maintaining good phone etiquette;
- Provide customer support activities;
- Manage and process sales agreement;
- Schedule of all IoT device installation;
- Assist with any administrative duties and perform any ad-hoc duties, as and when required.

**Qualifications**
- Tertiary education with outstanding academic performance;
- Experience in scheduling is a plus;
- Proficient in English and Mandarin (to liaise with Mandarin speaking associates);
- Excellent communication and interpersonal skills;
- Hands-on and a positive attitude;
- Team player, with a high level of energy and able to work independently.

**Salary**: Up to RM4,500.00 per month

**Benefits**:

- Parental leave

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 3 years (required)

**Language**:

- Mandarin (required)



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