Customer Service Logistic

3 weeks ago


Klang, Malaysia Shipping Agency Full time

**Responsibilities**:

- Receive the booking from the customer/assigned by HOD.
- Ability to execute the delivery and meet customer objectives without error and mistake; strictly adhere to the customer SOP.
- Provide good communication to the customer and internal division on bookings and must report to CS HOD for any critical matter, failure cases, disputed or delayed cases.
- Open job profile, prepare and monitor invoicing till job complete.
- Ensure the customer receives the invoice completely.
- Ensure individual job task is being fulfilled in terms of delivery time and cargo safety.
- Receive customer feedback and discuss with CS HOD a good action plan to improve customer service.
- Monitor closely all shipments and update related parties until the shipment arrives.
- Record customer complaints in the relevant folder and come out with a correction action plan to avoid the similar mistake from re-occurrence.

**Requirements**:

- Fresh graduate with great passion in warehouse and Logistics operations are encourage to apply.
- Self-driven, dynamic and eager to learn.

Pay: RM2,000.00 - RM2,300.00 per month

**Education**:

- Bachelor's (preferred)



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