Process Trainer

**Role**:Process Trainer **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Chat Key Skills: Microsoft Office Japanese language english Analytical Skills Thai Process Training Japenese Process trainer BPO industry Good analytical skills - Process Trainer (Native...

What to Expect - The core function of the Technical Trainer/Lead is to project manage and perform robust service training programs which will ensure Tesla service staff have the training they need to perform their day-to-day jobs to Tesla’s exceptional standards. The Technical Trainer/Lead will collaborate with key stakeholders to identify technical...

Do you have Partner Advisory Trainer experience, and are you seeking a new opportunity in Malaysia? Cognizant is seeking a flexible, full-time Partner Advisor Trainer, and the role comes with an attractive salary and benefits package.If you were already in this Partner Advisor Trainer role, here are some of the areas you would have been working in this...

**Role**:Customer Service Trainer **Timings**:Day Shift (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Voice Trainer Process Training Process trainer- Conduct thorough assessments to identify training needs across various departments and job roles.- Analyze...

**Quarterly incentive**: - **5 working days**: - **Based in Petaling Jaya** **Interested applicants can also send your updated resume and allow our Consultant to match you with our Clients.** **Job Scope** - Conduct training and provide consultancy in the respective area of specialization - Organize, set-up and deliver courses to meet the needs of...

**仕事内容**: ROLE : Quality Analyst cum Trainer Rotational shifts Role & Responsibilities: I. Trainer - Under the guidance of the class Trainer and supervision of the local Training Manager, the Program Ready Trainer will facilitate the training of classes as required - Present training materials through classroom learning, hands on demonstrations,...

**Trainer Qualification/Criteria** - Work Experience: - Min. 1 Year as Senior Process Executive or current role as Process Specialist (SME, Trainer, QA, Communication coach) - Willingness to provide coaching & feedback through transaction audits - Should be fluent in Korean and English - Basic Understanding of Quality Tools - Open to work as per the teams...

**Trainer Qualification/Criteria** - Work Experience: - Min. 1 Year as Senior Process Executive or current role as Process Specialist (SME, Trainer, QA, Communication coach) - Willingness to provide coaching & feedback through transaction audits - Should be fluent in Korean and English - Basic Understanding of Quality Tools - Open to work as per the teams...

**Trainer Qualification/Criteria** - Work Experience: - Min. 1 Year as Senior Process Executive or current role as Process Specialist (SME, Trainer, QA, Communication coach) - Willingness to provide coaching & feedback through transaction audits - Should be fluent in Korean and English - Basic Understanding of Quality Tools - Open to work as per the teams...

**Job Descriptions**: - Responsible in leading the team in the execution of professional duties and responsivities of developing the curriculum of the Academy. - Managing academy daily operations, ensuring the overall smooth running of the Academy. - Ensuring Academy KPI are met. Plan and execute comprehensive business strategies, contributing innovative...

Trainer Qualification/CriteriaWork Experience: Min. 1 Year as Senior Process Executive or current role as Process Specialist (SME, Trainer, QA, Communication coach)Willingness to provide coaching & feedback through transaction auditsShould be fluent in Korean and EnglishBasic Understanding of Quality ToolsOpen to work as per the teams core shift / Market...

WHAT YOU'LL DOBCGers are people with extraordinary, and diverse, talents, and have a strong drive to continually improve themselves. The learning and development function supports the growth of BCGers by designing and delivering business-centric learning and development programs and capstone events. In this role, you will be responsible for delivering...

Job Purpose- To identify and analyze training needs and provide training to agents and/or other business customers to ensure legal and licencing compliance.- Job Accountabilities - Key Accountabilities- Manage the function that provides training to agents and/or other business customers. - Identify and analyze training needs. - Design, develop and deliver a...

**The Position**: - Build "Best in class" Sales force capability to drive Customer Engagement Excellence and build competitive advantage for BI - Roll out / conduct Sales force training programs with high level of professionalism as per the Annual Training Plan - Drive / monitor / assess embedding of the Sales force training programs and take corrective...

Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a leading business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across six continents. Our 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital,...

Identify areas of opportunites to improve performance, work with Partner Operation Leader to develop a comprehensive improvement plan; - Monitor the execution of improvement plans to ensure BPO is meeting all performance-related metrics (e.g. - customer satisfaction, service level, handling time); - Ensure SOP documentation/training material and all relevant...

Identify areas of opportunites to improve performance, work with Partner Operation Leader to develop a comprehensive improvement plan; - Monitor the execution of improvement plans to ensure BPO is meeting all performance-related metrics (e.g. - customer satisfaction, service level, handling time); - Ensure SOP documentation/training material and all relevant...

Train agents on product and process, as and when there are NHT batches - Monitor contacts and find out areas of opportunity - Work closely with Ops and Quality team design action plans to plug areas of opportunity - Responsible for defined training conversion - Manage retention during training - Consistent alignment with operations by auditing contacts...

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...

Responsibilities About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of...