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Customer Service Sales Representative

3 months ago

Ampang, Malaysia Syazna World Full time

**Job Scopes**:

- **Product Knowledge**: Develop a deep understanding of the company’s products or services to effectively assist customers with their inquiries and provide accurate information.
- **Sales Generation**: Actively promote and upsell products or services to customers based on their needs and preferences, aiming to meet or exceed sales targets and contribute to revenue growth.
- **Order Processing**: Assist customers in placing orders, processing transactions, and ensuring accurate billing and shipping information.
- **Problem Solving**: Use critical thinking and problem-solving skills to handle complex customer issues or escalations, ensuring a positive resolution that maintains customer satisfaction.
- **Relationship Building**: Build rapport with customers to foster long-term relationships and loyalty, ensuring they feel valued and satisfied with their interactions with the company.
- **Documentation and Reporting**: Maintain detailed records of customer interactions, transactions, inquiries, and feedback in the company’s CRM system. Generate reports on sales activities, customer feedback, and trends as required.
- **Team Collaboration**: Work closely with other departments such as marketing, logistics, and technical support to coordinate efforts and ensure seamless customer experiences.
- **Adherence to Policies**: Follow company policies, procedures, and guidelines regarding customer interactions, sales processes, data privacy, and ethical standards.

**Qualifications**:

- Minimum diploma in marketing, TESL or related field
- Minimum 1 year experience in customer services
- Have excellent / fluent English communication skills

**Working Days**:Tuesday - Sunday

**Working Hours**: 8.00AM- 5.00PM

Pay: RM2,000.00 - RM2,800.00 per month

**Benefits**:

- Maternity leave
- Professional development

Schedule:

- Monday to Friday
- Weekend jobs

Supplemental pay types:

- Commission pay