Travel Manager

3 weeks ago


Johor Bahru, Malaysia VAST TRAVEL & TOURS SDN BHD Full time

**DUTIES & RESPONSIBILITIES**:
List the primary job duties and responsibilities:
**1. Management**:

- Develop and implement sales strategies and managing company matters.
- Delegating tasks and planning sales strategies for team members.
- Generate reports and analytics on travel spending, trends, and performance metrics to inform decision-making and evaluate the effectiveness of the tourism/umrah program.
- Develop and maintain job descriptions for all positions within the organization.
- Set clear performance expectations and provide ongoing feedback and adequately trained to perform their roles effectively.
- Foster a positive and collaborative work environment that encourages teamwork and employee engagement.
- Monitor employee performance and address any issues or concerns in a timely and constructive manner.

**2. Sales Management**:

- Develop comprehensive business plans and strategies to achieve company sales targets, competitors’ analysis, and internal capabilities.
- Monitor sales performance and provide regular reports to the Management.
- Lead and motivate the sales team to meet and exceed sales goals.
- Ensuring compliance with law regulations and company policies.
- Maintaining good relationships with customers, this includes providing prompt responses to their inquiries or complaints, delivering quality products or services, and providing effective post-sales support.

**3. Cross-Functional Collaboration**:

- Build and maintain relationships with travel vendors and suppliers, including airlines, hotels, travel agencies, and corporate travel management companies. Negotiate contracts, monitor vendor performance, and address any issues or concerns that arise.
- Work closely with other departments, such as the Management or Business & Development team to ensure alignment of business goals and objectives.

**JOB REQUIREMENTS**:

- Bachelor’s degree in tourism, business administration, or a related field. Advanced degrees or certifications (e.g., Certified Travel Manager) may be preferred or beneficial.
- Minimum 5 years of management working experience in the Travel industry.
- Excellent analytical, problem-solving, and organizational skills.
- Comprehensive understanding of both local and international eco-tourism trends, regulations, and best practices.
- Required language(s): Speaking and Writing in English, Malay or Arab (preferable).
- Possess own transportation.

Pay: From RM3,000.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Performance bonus
- Retention bonus


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