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Order Management Associate

2 months ago

Kuala Lumpur, Malaysia Maxis Full time

Are you ready to get ahead in your career?
- We want to empower you turn your ambitions into achievements.
- We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
- Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
- To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

What you'll be accountable for?
- Performs order management for new service activation and process into the related systems capability towards meeting customer requirement and expectation within the specified Turn-Around-Time.
- Responsible to liaise with ISD and follow up on the issues been raised due to system problem.
- Responsible to update the progress or status timely in the related systems.
- Responsible to ensure the quality of order validation and data entry accuracy are meeting the specified target.
- Responsible to ensure all the service are provisioned by ensuring the completeness of information on the registration form and relevant supporting documents.
- Schedules installation appointment for customer and collaborate with project manager.
- Support system enhancement to Product development team and ISD team.

What do you need to have for this role?
- 2-3 years of relatable working experience
- Proficient in Microsoft, Word, Excel and PowerPoint.
- Good written, oral and interpersonal skills.
- Good research, analytical, planning and organizational skills.
- Strong people management and stakeholder management skills.
- Technical Knowledge of Telecommunication Services, solutions and project management will be an advantage

What’s next?

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

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