Order Management Specialist

3 weeks ago

Kuala Lumpur, Malaysia bp Full time

Job summary

**Entity**:
Finance
**Job Family Group**:
Business Support Group

The Order Management (“OM”) Specialist is the customer’s key contact point when placing orders for International, Domestic Marine and Energy products and services. The role includes helping to manage the customer relationship on behalf of International, Domestic Marine and Energy, and managing the entire order to invoice process are the key activities within the Order-to-Cash (O2C) process.

**Key Accountabilities**
- Establish and manage strong relationship between distributor/supplier, customer and sales manager by being the primary point of contact for customers. Expected to have regular communication with purchasers, Chief Engineers/ Ship Captain, Sales Managers and Supply / Logistics staff anywhere in the world.
- Accountable to ensure all the orders are accurate, compliant, informative and good quality.
- Ensure strong collaboration with Credit team to ensure sufficient credit for order can be processed smoothly.
- Take proactive action to monitor the orders to ensure orders are delivered on time.
- Highlight/escalate to superior/line manager for any potential issue with the order that could result in escalations.
- Responsible to record and log all customer complaints and non-conformances in given portals/databases.

**Essential Education and Experience**
- Bachelor’s degree or higher in Business, Computer / Information Technology, Engineering, or equivalent.
- Strong proficiency in written and verbal Mandarin language. This is to provide support to the China business.
- Accredited as Lean Practitioner is desirable. Minimum 24 months/2 years’ of working experience in inside sales, customer service, in a telephony environment and/or Global Shared Services environment and/or Marine & Energy business.
- An excellent communicator in oral and written as well as sensitivity in cultural differences. Understanding of customers’ needs & requirements.
- Ability to work in a highly dynamic and fast-moving environment.
- Ability to multi-tasks, evaluate impact in order to prioritize the criticality/urgency.
- Experience and ability to establishing and maintaining strong relationship with stakeholders and customers.
- Attributes: Fast-learner, Positive/Energetic, Resilience, Efficient, Versatile, and Self-Reliant
- Strong understanding in Order-to-Cash (O2C) process is a plus.

**Desirable Criteria**
- Able to prioritise, handle urgent issues and situations, following through to resolution in a timely manner and focusing efforts to deliver business values.
- Able to multi-tasks and work in a highly dynamic yet fast-moving environment.
- Deep experience of working in a customer focused environment.
- Good interpersonal, influential and decision-making skills in order to manage relationships with key stakeholders and customers.

**Why join us?**

At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life These benefits can include flexible working options, paid parental leave policy among others

**Travel Requirement**

No travel is expected with this role
**Relocation Assistance**:
This role is not eligible for relocation
**Remote Type**:
This position is a hybrid of office/remote working
**Skills**:
Agility core practices, Analytical Thinking, Business process improvement, Change Order Management, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer Order Management, Customer value proposition, Digital fluency, Mandarin Chinese Language, Order Management, Order Management Systems (OMS), Purchase Order Management, Resilience, Sales Order Management, Sustainability awareness and action, Understanding Emotions, Workload Prioritization, Work Order Management
**Legal Disclaimer**:
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

  • Order Management Specialist

    2 weeks ago

    Kuala Lumpur, Malaysia IT Business Solutions Sdn Bhd Full time

    Order Management Specialist Job Purpose Coordinates the storage and distribution operational nationwide, processing and order fulfilment. Accountabilities /Key Responsibilities - Oversee the day-to-day operations of Inventory management, 3PL delivery performance SLA. - Liaise with 3PL for daily collection and closely monitor correct the sim delivery...

  • Order Management Specialist

    4 weeks ago

    Kuala Lumpur, Malaysia LSEG (London Stock Exchange Group) Full time

    As part of the global Order Management strategy, and aligned with the wider Refinitiv Customer Operations strategy, we are building an Order Management Specialist (OMS) team based in Beijing, China. This team will provide support for our Refinitiv customers in the North Asia region. This team will be composed of highly skilled individuals with order...

  • Order Management Specialist

    1 week ago

    Kuala Lumpur, Malaysia LSEG (London Stock Exchange Group) Full time

    As part of the global Order Management strategy, and aligned with the wider Refinitiv Customer Operations strategy, we are building an Order Management Specialist (OMS) team based in Beijing, China. This team will provide support for our Refinitiv customers in the North Asia region. This team will be composed of highly skilled individuals with order...

  • Order Management Specialist

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia IT Business Solutions Sdn Bhd Full time

    Order Management SpecialistJob PurposeCoordinates the storage and distribution operational nationwide, processing and order fulfilment.Accountabilities /Key Responsibilities Oversee the daytoday operations of Inventory management, 3PL delivery performance SLA. Liaise with 3PL for daily collection and closely monitor correct the sim delivery point. Ensure...

  • Logistics Order Specialist

    2 months ago

    Kuala Lumpur, Malaysia AS White Global Pty Ltd Full time

    **The Opportunity** Our client’s vision is to lead the Circular Economy through innovative Packaging, Reuse and Recycling solutions. Currently, they are looking for a **Logistics Specialist** to drive the company’s Logistics performance and continuous improvement. This role will work closely with the Supply Chain, Procurement and Operations teams...

  • Logistics Order Specialist

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia AS White Global Pty Ltd Full time

    The OpportunityOur client's vision is to lead the Circular Economy through innovative Packaging, Reuse and Recycling solutions. Currently, they are looking for a Logistics Specialist to drive the company's Logistics performance and continuous improvement.This role will work closely with the Supply Chain, Procurement and Operations teams across the company to...

  • Order Operations Manager

    2 months ago

    Kuala Lumpur, Malaysia Tesla Full time

    What to Expect - Tesla is seeking an experienced manager to run its Order Operations team. Malaysia Order Ops is part of Global Order Operations, which falls under the umbrella of Global Business Operations. The team owns a variety of processes related to vehicle sales and delivery, and tracks all orders from the point of deposit to revenue recognition. In...

  • Order Operations Manager

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Tesla Full time

    What to Expect Tesla is seeking an experienced manager to run its Order Operations team. Malaysia Order Ops is part of Global Order Operations, which falls under the umbrella of Global Business Operations. The team owns a variety of processes related to vehicle sales and delivery, and tracks all orders from the point of deposit to revenue recognition. In...

  • Order Fulfilment Specialist

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Ecolab International Full time

    i. Local Delivery Operations Send confirmation to order requestor and advise status of delivery order. Send "Certificate of Analysis", proof of delivery to customer and/or shipping documents where applicable to customer in the event of nonreceipt of the delivery documents. Handle customers' enquiries such as delivery discrepancy, wrong product & quantity,...

  • Order Management Specialist

    2 months ago

    Kuala Lumpur, Malaysia Ingenious Job Full time

    **Company Background **:A beauty and cosmetics conglomerate MNC that operates in numerous countries around the world and owns a portfolio of well-known beauty brands. **Location **:Mid Valley, Kuala Lumpur **Working Days**: Monday - Friday (8.30am-5.30pm) **Responsibilities**: **Order Management** - Ensure order cycle timeliness is met - Serves as the...

  • Specialist, Order Management

    2 weeks ago

    Kuala Lumpur, Malaysia Ingenious Job Full time

    Category: - Retail Operation - Industry: - Wholesale / Retail - Location: - Kuala Lumour - W.P Kuala Lumpur - Education: - Bachelor Degree - Country: - Malaysia - Salary Range: - 3500.00-5500.00 - Experience(Min): - 2-3years - Job Type: - Full Time Permanent- Requirement: - Preferably university graduate with 2-3 years of working in an SSC...

  • Specialist, Order Management

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia The Estée Lauder Companies Full time

    Order Management Ensure order cycle timeliness is met Serves as the primary point of contact for field sales, counter, sales planner, commercial, and distribution teams for:order management validation- shipments- new launch and promotional program allocations ELCowned counter requirements Door opening- service level details Review open order reports daily...

  • Order Management Specialist

    3 weeks ago

    Kuala Lumpur, Malaysia London Stock Exchange Group Full time

    Order Management Specialist (Mandarin language) **About us** LSEG is one of the world's leading providers of financial markets infrastructure and delivers financial data, analytics, news and index products to more than 40,000 customers in over 170 countries. We help organisations fund innovation, manage risk and create jobs by partnering with customers at...

  • Order Management Specialist

    2 weeks ago

    Kuala Lumpur, Malaysia London Stock Exchange Group Full time

    Order Management Specialist (Mandarin language) **About us** LSEG is one of the world's leading providers of financial markets infrastructure and delivers financial data, analytics, news and index products to more than 40,000 customers in over 170 countries. We help organisations fund innovation, manage risk and create jobs by partnering with customers at...

  • Specialist, Order Management

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia The Estée Lauder Companies Full time

    Order Management Ensure order cycle timeliness is met Serves as the primary point of contact for field sales, counter, sales planner, commercial, and distribution teams for:order management validation- shipments- new launch and promotional program allocations ELCowned counter requirements Door opening- service level details Review open order reports daily...

  • Order Management Specialist

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Ingenious Job Full time

    Fresh Graduates are welcome to applyCompany Background :A beauty and cosmetics conglomerate MNC that operates in numerous countries around the world and owns a portfolio of well-known beauty brands.Location :Bangsar, Kuala LumpurWorking Days: Monday - Friday, 8.30am-5.30pm (Hybrid mode)Responsibilities:Order Management Ensure order cycle timeliness is met...

  • Order Management Specialist

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Ingenious Job Full time

    Company Background :A beauty and cosmetics conglomerate MNC that operates in numerous countries around the world and owns a portfolio of well-known beauty brands.Location :Mid Valley, Kuala LumpurWorking Days: Monday - Friday (8.30am-5.30pm)Responsibilities:Order Management Ensure order cycle timeliness is met Serves as the primary point of contact for field...

  • Executive, Order Management

    4 weeks ago

    Kuala Lumpur, Malaysia BD Full time

    **Job Description Summary**: You will execute Customer Order Management functions for Greater China internal and external customers. You will also work closely with business, distributors/end customers, internal customers, finance, and RA & supply chain to ensure timely delivery of goods. Lastly, you will support business objectives; deliver high level of...

  • Executive, Order Management

    24 hours ago

    Kuala Lumpur, Malaysia BD Full time

    **Job Description Summary**: You will execute Customer Order Management functions for Greater China internal and external customers. You will also work closely with business, distributors/end customers, internal customers, finance, and RA & supply chain to ensure timely delivery of goods. Lastly, you will support business objectives; deliver high level of...

  • Executive, Order Management

    2 weeks ago

    Kuala Lumpur, Malaysia BD Full time

    **Job Description Summary**: The Executive, Order Management will execute Customer Order Management functions for Asia/Pac and Greater Asia internal and external customers. This individual will work closely with business, distributors/end customers, internal customers, finance, and RA & supply chain to ensure timely delivery of goods. Also, this individual...