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Client Relations Specialist

1 month ago

George Town, Malaysia EPS Ventures Sdn Bhd Full time

The Role: Client Relations Specialist

The Impact: This role would involve high-level of interaction with external & internal clients and coordination with the right stakeholders to ensure prompt and accurate resolution for the requesters. This role demands exceptional accountability and the attitude to ensure client satisfaction.

Responsibilities: Client Relations Specialist would be responsible for:

- Your additional responsibilities will include triaging billing issues and problems related to client access to our products.
- You are required to answer inbound calls and resolve/redirect them as per defined processes.
- We expect you to ensure that the request is being handled within the preset department SLA and closed after client confirmation.

**What We Are Looking For**:

- Graduate/Postgraduate in any background.
- Excellent written and verbal communications skills.
- Strong research skills are critical.
- High degree of accuracy and attention to detail.
- Ability to multitask in a highly complex, fast-paced environment.
- Strong organizational skills required to prioritize work and meet established deadlines.

The Location: Penang, Malaysia

**Job Type**: Contract
Contract length: 12 months

Pay: RM3,500.00 - RM5,000.00 per month

**Benefits**:

- Professional development

Schedule:

- Monday to Friday

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