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Quality Control
2 weeks ago
Job Responsibilities:
- Evaluate and provide feedback on the service quality according to the company's service standards and procedures.
- Regularly report quality performance to management, including quality issue, improvement suggestions, etc.
- Summarize customer service quality issues and conduct specific improvement training to improve the quality and professional skills of the customer service team
- Participate in the formulation and optimization of service processes and standards for the customer service department.
- Requires cross-team communication and good communication skills in Chinese and English.
Job requirements:
- Bachelor degree or above;
- Min 1 year working experience in training or quality assurance team of Customer Service Department;
- Familiar with customer service procedures and standards, and have good customer service awareness and service skills;
- Good communication and coordination skills, good risk awareness, and be able to adapt to the fast pace industry;
- Good data analysis skills and be able to locate issues from data;
- Experienced in quality assurance team for customer service teams in the blockchain or financial industries would be an advantage.
- Able to speak a minority language would be an advantage.
**Job Types**: Full-time, Permanent
**Salary**: RM4,500.00 - RM9,000.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- Overtime pay
- Performance bonus
- Yearly bonus
**Experience**:
- Block Chain Industry: 1 year (required)
- Customer service: 1 year (required)
**Language**:
- Mandarin (required)
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