![Teleperformance](https://media.trabajo.org/img/noimg.jpg)
Assistant Contact Center Manager
4 weeks ago
Qualifications:
**Requirements**:
- Bachelor's degree or an equivalent diploma.
- A dynamic leader with a proven track record of managing large and diverse teams across multiple workflows in a fast-paced environment, capable of handling rapid changes and ambiguity.
- A minimum of 8 years of experience in operations, preferably in the BPO/ITES industry.
- At least 5 years of people management experience, including overseeing team leaders, with a strong commitment to team member development.
- Empathy for the Social community platform users and a strong passion for creating an exceptional user experience and providing outstanding support.
- Significant experience in a complex and fast-paced environment.
**Responsibilities**:
**Responsibilities**:
- Manage the overall performance and governance of the Statements of Work (together with Vendor Account Management / Business Development).
- Manage the day-to-day operations in accordance with requirements and SLAs set out in this SOW. Prompt identification and resolution of Service delivery issues including implementation of preventative measures. Transition management during set up phase or expansion phases.
- Establish the Vendor infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities, and communication resources. Install all Service delivery processes and Service Level reporting mechanisms.
- Provide exceptional people management, mentorship, and career development to members of your team, including supervisors and Agents, achieve low attrition levels and high employee engagement.
- Drive Operations teams to deliver continuous improvement and productivity/quality gains.
- Flag and escalate business risks timely to the Client teams
- Build a positive relation with Client to create new business opportunities.
-
Contact Center Manager
2 weeks ago
George Town, Malaysia Teleperformance Full timeOverview: - If you have proven 1 year BPO Assistant Managerial experience, we have something for you!Qualifications: **Requirements**: - Bachelor’s degree or equivalent diploma - Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and...
-
Mental Health Case Manager Coordinator
6 days ago
George Town, Penang, Malaysia Bluebonnet Trails Community MHMR Center Full time**About the Role**The Mental Health Case Manager Coordinator position at Bluebonnet Trails Community MHMR Center is a key member of the Northern Hub Crisis Team and the Law Enforcement Diversion Center. This role involves providing crisis intervention and follow-up services, relapse prevention, screening, and referrals to community resources and providers.As...
-
HR Contact Center Agent
3 weeks ago
George Town, Malaysia Intel Full time**Responsibilities**: - In dealing with more complex queries may be involved with other customers within or across different functions - Provides coaching, influencing and dispute resolution strategies to managers and other customers regarding company or benefits policiesQualifications: - Strong analytical and problem solving skills with the ability to...
-
Outsourcing Service Center Manager/team Leader
4 weeks ago
George Town, Malaysia MSS Recruitment Full time**Responsibilities**: - Manage and oversee daily staff operation in service and call center providing outsourced temp staffing services within compliance of company’s standard operations procedures and policies. - Ensure sourcing, provision, and scheduling shift of temp staffing at required quantity and quality - Ensure operations SOP fulled adhered among...
-
Behavioral Health Crisis Interventionist
6 days ago
George Town, Penang, Malaysia Bluebonnet Trails Community MHMR Center Full time**Behavioral Health Crisis Interventionist**We are seeking a skilled Behavioral Health Crisis Interventionist to join our team at Bluebonnet Trails Community MHMR Center. As a member of the Northern Hub Crisis Team and the Law Enforcement Diversion Center, you will provide crisis intervention and follow-up services to individuals in need.This role requires...
-
Crisis Resolution Specialist
6 days ago
George Town, Penang, Malaysia Bluebonnet Trails Community MHMR Center Full time**Job Summary**We are seeking a skilled Crisis Resolution Specialist to join our team at Bluebonnet Trails Community MHMR Center. As a member of the Northern Hub Crisis Team and the Law Enforcement Diversion Center, you will provide crisis intervention and follow-up services to individuals in need.This role requires strong knowledge of crisis management...
-
Assistant Manager, Finance
4 weeks ago
George Town, Malaysia Citadines Connect Georgetown Penang Full timeAssistant finance managers help with a range of administrative and financial tasks. These may involve assisting with billing invoices, preparing budgets, managing cash flow, and requesting information from colleagues regarding purchase orders. This is typically a full-time position. Assistant finance managers work in a range of companies and organizations....
-
Emergency Services Team Member
6 days ago
George Town, Penang, Malaysia Bluebonnet Trails Community MHMR Center Full time**Job Description**The Emergency Services Team Member at Bluebonnet Trails Community MHMR Center provides crisis intervention and follow-up services to individuals in need. This role requires strong knowledge of crisis management principles, methods, and techniques, as well as excellent communication skills to effectively work with diverse cultures and...
-
Assistant IT Manager
3 weeks ago
George Town, Malaysia Marriott International, Inc Full time**Job Number** 23128264 **Job Category** Information Technology **Location** Courtyard Penang, 218D Jalan Macalister, George Town, Penang, Penang, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** As a member of the property management staff, this entry-level position contributes...
-
Wfm - Real Time Analyst - Japanese Speaker - Ota
3 weeks ago
George Town, Malaysia Agensi Pekerjaan Job Expert Sdn Bhd Full time**Responsibilities** - Monitor intra-day scheduling forecast compared to actual volumes and make adjustments throughout the day, as required. - Receive, review, and make decision for same day, unplanned, off-phone requests. - Pro-actively communicate and follow up with site operations to execute all planned and real-time activities. - Communicate effectively...
-
Customer Success Specialist
4 weeks ago
George Town, Malaysia Two95 International Inc. Full timeServe as the primary contact for customers on the client's website. - Embody the client's values of responsibility, quality, and excellence. **Requirements**: - Education: Bachelor’s Degree or equivalent; B2 level English proficiency. - Experience: Minimum 6 months in customer support; call center experience advantageous. - Interpersonal Skills: Customer...
-
Customer Success Specialist
4 weeks ago
George Town, Malaysia Two95 International Inc. Full time**Overview**: Serve as the primary contact for customers on the client's website. Embody the client's values of responsibility, quality, and excellence. **Requirements**: **Qualifications**: **Education**: Bachelor’s Degree or equivalent; B2 level English proficiency. **Experience**: Minimum 6 months in customer support; call center experience...
-
Real Time Analyst
4 days ago
George Town, Malaysia Teleperformance Full timeOverview: **Job Summary**: - Manage activities and initiatives related to the effective implementation and ongoing usage of the **Workforce System (IEX)**: - Work with key internal and external business partners to conduct root cause analysis on issues impacting Contact Center performance, and communicate findings and resolution to the leadership team and...
-
Admin Assistant
4 weeks ago
George Town, Malaysia Hong Bee Full timeAnswer and direct phone calls - Organize and schedule appointments - Assist in the preparation of regularly scheduled reports - Develop and maintain a filing system - Submit and reconcile expense reports - Provide general support to customers/visitors - Act as the point of contact for internal and external clients - Liaise with executive and senior...
-
Assistant Kids Club Manager
3 weeks ago
George Town, Malaysia Marriott International, Inc Full time**Additional Information** Position is available for Malaysian NRIC holders and permanent residents only. **Job Number** 24030878 **Job Category** Golf, Fitness, & Entertainment **Location** Penang Marriott Hotel, 55 Persiaran Gurney, George Town, Penang, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position...
-
Workforce Management Real Time Analyst
2 weeks ago
George Town, Malaysia Jom Kerja! Full time**Responsibilities** - Ensuring adherence to schedules and raising alerts in a timely manner in case of deviations as per laid out guidelines. - Act as a first point of contact for any escalations, outages, system issues or any other production impacting situations. Follow appropriate procedures. - Co-ordinate and collaborate with operations and other...
-
Personal Assistant
2 weeks ago
George Town, Malaysia EPS Ventures Sdn Bhd Full timeManage calendars and set up meetings - Manage travel arrangements (including visas/accommodation) - Maintain records of contacts - Take minutes during meetings - Good MS Office knowledge - Handle book-keeping and administration matters - Outstanding organizational and time management skills - Excellent verbal and written communications skills - Discretion...
-
Retail Assistant
3 weeks ago
George Town, Malaysia AGENSI PEKERJAAN RECRUIT ADVANCE SDN BHD (1466416-K) Full timeThe company's operations are at the GIORDANO Brand Boutique Clothing Center. Position: RETAIL ASSISTANT Job Scope : Assisting the Supervisor, ensuring that outlet operations run smoothly including Customer service, Counter Maintenance, Sorting and checking Stock. Training provided. **Salary**: RM1500.00 Additional Allowance : OT + EPF + SOCSO +...
-
Retail Assistant
3 weeks ago
George Town, Malaysia AGENSI PEKERJAAN RECRUIT ADVANCE SDN BHD (1466416-K) Full timeThe company's operations are at the GIORDANO Brand Boutique Clothing Center. Position: RETAIL ASSISTANT Job Scope : Assisting the Supervisor, ensuring that outlet operations run smoothly including Customer service, Counter Maintenance, Sorting and checking Stock. Training provided. **Salary**: RM1500.00 Additional Allowance : OT + EPF + SOCSO +...
-
Admin Assistant
4 weeks ago
George Town, Malaysia Hong Bee Full timeAnswer and direct phone calls - Organize and schedule appointments - Assist in the preparation of regularly scheduled reports - Develop and maintain a filing system - Submit and reconcile expense reports - Provide general support to visitors - Act as the point of contact for internal and external clients - Liaise with executive and senior administrative...