IT Technician and Support

3 weeks ago


Petaling Jaya, Malaysia Aisling Consulting Sdn Bhd Full time

Main Job Tasks and Responsibilities:

- Schedule with customers on preventive maintenance activities
- Perform onsite preventive maintenance activities
- Generate preventive maintenance report
- Upload preventive maintenance reports to Field Service Management System
- Update tickets in a timely manner in Field Service Management System
- Provide onsite or offsite support to customers
- Prepare incident reports if required
- Assist in generating problem management reports
- Responsible to carry out basic installations
- Assist in complicated installations & projects that involve multiple products
- Ensure deployment according to timeline
- Update installation tickets in a timely manner in Field Service Management System
- Update Timesheet to Manager and Technical Lead
Key Competencies:

- Customer Focus
- Interpersonal Savvy
- Listening
- Priority Setting
- Problem Solving
- Technical Learning
- Written Communications
Functional Competencies:

- Hardware Infrastructure
- Technical Product Evaluation and Selection
- Technical Research and Development
- Technology Trends and Best Practices
Education and Experience:

- Degree in Information Technology or equivalent
- No working experience required
- Possess a positive attitude, keen interest in the role and a desire to develop and progress in service delivery
- Ability to work independently and within a tea

**Job Types**: Full-time, Contract

**Salary**: RM2,000.00 - RM2,500.00 per month

**Benefits**:

- Health insurance
- Professional development
Schedule:

- Monday to Friday
Supplemental Pay:

- Overtime pay



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