Ops Support Executive

7 months ago

Bukit Jalil, Malaysia Qinetics Full time

**Job Summary**:
***

To engage with our diverse clientele, providing timely solutions, and cultivating positive relationships. With a focus on empathy and problem-solving, in making a difference to elevate customer satisfaction while enjoying a supportive work environment that fosters growth and success.

**Responsibilities**:
***
- To communicate with partners by telephone or electronic mediums on their concerns or queries.
- To escalate unresolved queries to designated departments for further investigation.
- To obtain and examine all relevant information to assess the validity of inquiries and to determine possible causes, and to propose appropriate solutions.
- To communicate progress and resolution of issues to internal and external customers.
- To maintain accurate and quality response to ensure process compliance.
- To familiarize with the prepared SOP in handling and resolving queries.
- To update listing for daily operation according to the given requirement.

**Job Requirements**:
***
- Fresh graduates are encouraged to apply.
- Proficient in English and Mandarin for both oral and written to service our clients in Greater China regions.
- Able to work independently, strong work commitment, trustworthy, good team player with excellent communication and interpersonal skills & vigilant on calls waiting and helpdesk enquiry.
- Self-motivated, fast leaner, positive attitude, able to meet timeline and perform well under pressure.
- Willing to work on rotational shifts including weekends and public holidays. Allowance will be provided accordingly.

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