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Customer Service Officer

2 months ago

Kuala Lumpur, Malaysia W TRADITIONAL THAI THERAPEUTIC WELLNESS SDN BHD Full time

**Key Responsibilities**:

- Greet clients warmly upon arrival and assist with any initial inquiries, providing a welcoming atmosphere.
- Provide detailed information about spa services, treatments, and products offered, tailoring recommendations to client needs and preferences.
- Handle payment transactions, process gift vouchers, and manage membership inquiries and sign-ups.
- Address and resolve client complaints or issues promptly, ensuring customer satisfaction and maintaining the spa’s reputation for excellence.
- Maintain a thorough knowledge of spa policies, services, and promotions, effectively communicating these to clients.
- Collaborate with spa staff to ensure smooth operation and coordination of client services, sharing relevant client information as necessary.
- Ensure the reception and waiting areas are always clean, organized, and inviting.
- Collect and manage client feedback, contributing to service improvements and enhancements.

**Qualifications**:

- Proven experience in customer service, hospitality, or related field, preferably in a spa, wellness, or hospitality environment.
- Excellent communication and interpersonal skills, with the ability to interact positively with a diverse clientele.
- Strong organizational and multitasking abilities, with a keen attention to detail.
- Proficiency in using booking and payment software systems.
- A commitment to delivering high standards of customer service and confidentiality.
- Flexibility to work in shifts, including weekends and holidays, as required by the spa’s operating hours.
- A passion for wellness and a basic understanding of spa treatments and products.

**What We Offer**:

- A supportive and positive work environment in a leading wellness spa.
- Opportunities for professional development and training in spa services and customer care.
- Competitive salary and benefits package, including discounts on spa services and products.

**Application Process**:
We thank all applicants for their interest; however, only those selected for an interview will be contacted.

**Salary**: RM2,500.00 - RM3,000.00 per month

**Benefits**:

- Opportunities for promotion

Schedule:

- Rotational shift

Supplemental pay types:

- Commission pay

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- English (preferred)

Ability to Commute:

- Kuala Lumpur (required)

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