Customer Experience Officer

2 weeks ago

Kuala Lumpur, Malaysia Petersime Full time

**Your responsibilities**:

- Contact Petersime clients in APAC and introduce digital products and advanced services to them.
- Demonstrate to customers the added value of Petersime digital products for a more efficient operation of their hatcheries.
- Prepare offers to clients for digital products and advanced services either in support of an Area Sales Manager or directly to the client.
- Monitor the customer's use of Petersime digital products and engage with clients as needed to ensure on going and proper usage.
- Provide training and support where and when needed.
- Consult and communicate in close contact with other departments and colleagues within Petersime, namely area sales managers, product management, finance, credit control and installation.

**Your profile**:

- Malaysian nationality (Malaysian citizen living in Malaysia).
- Bachelor's or Master’s degree.
- Experience of minimum 5 years with sales or account management in IT related products (software) or services.
- Loves selling and not afraid of actively contacting clients via phone.
- Enthusiastic about the digitization trend that sectors such as poultry are undergoing and the new benefits and possibilities it offers.
- Experience with the administrative side of the sales process and familiarity with Excel and CRM systems. Knowledge of Microsoft Dynamics 365 would be an advantage.
- Team player with a belief that internal consultation with other departments and colleagues (area sales managers, product management, finance, credit control and installation) leads to better results.
- Independent and mature, you can worlk proactively and independently with minor supervision.
- You are fluent in communication, both in English and Malay. Chinese would be an advantage.
- You look forward to traveling 30% of your time to maintain close contact with the customers.

**Our offer**:
We offer you a position
- In a **growing international company** that is known as world leader in incubation and hatchery technologies
- In a company where **innovation and entrepreneurship** are always top of mind
- Where taking **initiative and responsibility**, as well as showing an **eagerness to learn** are strongly encouraged
- Where you enjoy a competitive salary package, including various **collective benefits **and personal flexibility in **fringe benefits**:

- In a team of **enthusiastic and open-minded colleagues**, where you can expect fun activities throughout the year

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