Customer Service Executive

2 weeks ago


Kuala Lumpur, Malaysia EQUILOGICS Full time

**Key Responsibilities**:

- Provide accurate information to resolve issues that arise.
- Execute timely reports and analysis on Contact Center (CC) Operations.
- Adhere to Quality Assurance standards.
- Follow the duty roster set by the Supervisor.
- Attend regular customer service training, telephone etiquettes, and briefings.
- Assist in the preparation of other processes as assigned by the Supervisor.

**Requirements**:

- Passionate about growing a career in Customer Service.
- Possess a positive attitude with a willingness and humility to learn.
- Proficient in English, both spoken and written. Ability to speak and write Mandarin would be an added advantage.
- Able to work a 24/7 shift (5-day work-week).
- Immediate availability is preferred.

**Career Growth Opportunities**:

- Customer Service Executive > Subject Matter Expert > Team Leader / Quality Assurance > Team Manager.

**Fresh graduates are encouraged to apply Training will be provided**

Pay: RM2,000.00 - RM2,400.00 per month

**Benefits**:

- Professional development

Schedule:

- Rotational shift

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Service: 1 year (preferred)

**Language**:

- Bahasa (preferred)
- Mandarin (preferred)

Application Deadline: 06/21/2024



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