Network Support Executive

3 weeks ago


Cyberjaya, Malaysia KAMUGU GROUP SDN BHD Full time

â-Œ Responsibility 1 '“ Respond, identify, diagnose and to resolve Tier 1 (T1) network related issue. Basic IT and network knowledge/skill is required. Staffs need to be able to use Internal Network Management System (NMS) and Radio Frequency (RF) system hardware/software. â-ŒResponsibility 2 '“ Coordinate and manage escalation of T1 issues to respective Field Support teams. Staffs need to be able to use Internal Customer Relationship Management (CRM) software with individual access to assist in escalating issue. â-ŒResponsibility 3 '“ To assist in provisioning new VSAT remotes. Staffs need to be able to use Internal NMS and RF hardware/software to assist Field Support team to bring the new VSAT remote to service. Also required is the knowledge to perform Cross-Polarization Isolation (CPI) test with satellite provider. â-ŒResponsibility 4 '“ Participate in 24x7 shift work schedule.
We are newly setup IT oriented company. We are specialized in software development and provide business solution to all industry in Malaysia. We are looking forward to help the government by hiring those have lost their job during the COVID 19 pandemic.
Bachelor's or Equivalent



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