Customer Support Specialist

6 months ago


Kuala Lumpur, Malaysia INSTAPAY TECHNOLOGIES SDN. BHD Full time

About your role:
We are looking for a Customer Service/Call Centre Agent who will liaison between our company and its current and potential customers. The person will be responsible for providing product information to prospective customer and also help in solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

About the company:
Instapay is a Fintech startup, started by ex-bankers. Its core product is an e-wallet plus pre-paid Mastercard, specially designed to enhance payroll management of businesses that employ unbanked blue-collar workers. It aims to promote financial inclusion of the under-banked/ unbanked migrant worker. Since its launch last year, it is getting a very positive market response and is scaling up rapidly. It has a young work team, promotes a fair and open work culture, where all employees get a chance to contribute.

Role Delivery:

- To ensure all customer requests, enquires and complaints are attended and responded to in professional manner and as per the agreed SLAs
- To coordinate with internal and external stakeholders to resolve customer issues.
- Update all the customer information and issues in the CRM system.
- To work in a team environment and support other functions when required.

Qualifications preferred:

- Possess at least Diploma and above in any field
- Minimum 1 year working experience in call centre or in a customer service role
- Strong written and verbal communication skills to correspond with customers and internal team.
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Must hold good command over written and spoken English

Based in Kuala Lumpur. Work timing will be shift based, between 8.30 - 10 pm. Weekly one day off.

**Job Type**: Contract
Contract length: 12 months

Pay: RM2,000.00 - RM2,500.00 per month

Schedule:

- Monday to Friday

**Experience**:

- Call Center: 1 year (preferred)



  • Kuala Lumpur, Malaysia SG Support Full time

    Job Summary We are looking for a friendly, well-spoken Fundraising Specialist Intern to assist our company in expanding our customer base. The sales development representative's responsibilities include generating potential leads, preparing presentation material and connecting customers with the right salesperson. To be a successful sales development...

  • Fundraising Specialist

    5 months ago


    Kuala Lumpur, Malaysia SG Support Full time

    **We’re looking for a Fundraising Specialist.** **Your Responsibilities** - Build relationships with donors and provide excellent charity value and campaigns - Present charities we support to potential donors - Meet or exceed sales targets and revenue goals - Work collaboratively with other team members to achieve fundraising objectives - Maintain...

  • P2p Specialist

    6 months ago


    Kuala Lumpur, Malaysia Informa Global Support Full time

    **Company Description** Informa is a leading business intelligence, events, and academic publishing business operating in the Knowledge and Information Economy. We are listed on the London Stock Exchange and a member of the FTSE 100. We operate in more than 30 countries and employ over 11,000 people globally. Informa's leading brands and expert teams create...


  • Kuala Lumpur, Malaysia Qashier Pte Ltd Full time

    Customer Support Specialist (SG) About the job Customer Support Specialist (SG) Want to be part of the fastest-growing startup that is at the intersection of Retail, Fintech, and Data? Qashier is looking for a **Customer Support Specialist** to support our growth! This role might be for you if you have knowledge and a keen interest in POS and payment...

  • Service Advisor

    6 months ago


    Kuala Lumpur, Malaysia Stuttgarage - Continental Car Specialist Full time

    Service Advisor diperlukan untuk membantu syarikat memastikan pelanggan mendapat servis yang terbaik di Stuttgarage - Continental Car Specialist SYARAT-SYARAT KELAYAKAN - Skil komunikasi yang sangat baik - Pengalaman sebagai Automotive SA - Boleh bekerja di dalam team - Menepati masa dan disiplin yg tinggi - Jujur & amanah **Gaji: RM2,700 -...


  • Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...


  • Kuala Lumpur, Malaysia Wilhelmsen Full time

    Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex. Job title CS Specialist, FSS Purpose CS Specialist is part of the fss service helpdesk team. CS Specialist is responsible to attend to Service Now (SN) tickets within the specified SLA, resolve SN tickets (within...


  • Kuala Lumpur, Malaysia Maju Digital Full time

    About Us We are group of companies into providing access to global financial markets and a truly international team of experts. Our mission is to create a community that appreciates convenience, inclusivity, and information exchange to empower Traders and Introducing Brokers to achieve maximized value. About the role We are in the period of significant...


  • Kuala Lumpur, Malaysia Maju Digital Full time

    About Us We are group of companies into providing access to global financial markets and a truly international team of experts. Our mission is to create a community that appreciates convenience, inclusivity, and information exchange to empower Traders and Introducing Brokers to achieve maximized value. About the role We are in the period of significant...


  • Kuala Lumpur, Malaysia Maju Digital Full time

    About Us We are group of companies into providing access to global financial markets and a truly international team of experts. Our mission is to create a community that appreciates convenience, inclusivity, and information exchange to empower Traders and Introducing Brokers to achieve maximized value. About the role We are in the period of significant...

  • P2p Specialist

    6 months ago


    Kuala Lumpur, Malaysia Informa Global Support Full time

    **Company Description** Informa is a leading business intelligence, events, and academic publishing business operating in the Knowledge and Information Economy. We are listed on the London Stock Exchange and a member of the FTSE 100. We operate in more than 30 countries and employ over 11,000 people globally. Informa's leading brands and expert teams create...


  • Kuala Lumpur, Malaysia UMAI Full time

    **Customer Support Specialist | Kuala Lumpur** **Become part of UMAI and change the future of the hospitality industry.** UMAI is a software provider that helps restaurants to save time and increase revenues by automating manual tasks, minimize last-minute cancellations, upsell customers more effectively and provide more personalized service. The team has...


  • Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Emerald Zebra Full time

    We are seeking a highly motivated and customer-focused Customer Support Specialist to join our team at Emerald Zebra. This role is ideal for individuals with strong communication skills and proficiency in Mandarin, as well as fluency in English.About the RoleAs a Customer Support Specialist, you will be responsible for providing timely and accurate solutions...


  • Kuala Lumpur, Malaysia Kofax Full time

    The Technical Support Specialist is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires frequent interaction with...


  • Kuala Lumpur, Kuala Lumpur, Malaysia SummitNext Technologies Sdn Bhd Full time

    About the Role:We are seeking a highly skilled and experienced Sales and Customer Support Specialist to join our team at Summit Next Technologies Sdn Bhd. As a Telesales Associate, you will be responsible for providing exceptional customer service and sales support to our clients in the Forex industry.Responsibilities: De-escalate situations involving...


  • Kuala Lumpur, Malaysia Airbus Customer Services Sdn Bhd Full time

    You will be in charge of the operations and solutions management in the frame of Flight Hour and LRU Services. The Industrial solutions manager will work within a team of repair & transport/logistic solutions experts. The main aim of this team is to build and maintain the set-up for FHS repair & Transport supply chain. To maintain and improve this industrial...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Emerald Zebra Full time

    Job Title: Customer Support Specialist - Mandarin SpeakerEmerald Zebra is seeking a highly skilled and motivated Customer Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients in the China region, with Mandarin being an essential language skill.Key...

  • Customer Support

    5 months ago


    Kuala Lumpur, Malaysia PRACBIZ SDN. BHD. Full time

    **Responsibilities**: - Provide professional assistance to our customers to get the best use of our products and services as well as smooth operations. - Respond to and resolve customer enquiries including clarifying customer complaints, proposing and explaining solutions, expedite correction and following up to ensure resolution and customer...


  • Kuala Lumpur, Malaysia inDrive Full time

    Malaysia, Kuala Lumpur - Office - Shift work - Middle - We are seeking a dynamic and experienced Customer Support Supervisor to join our team in Malaysia. As a Customer Support Supervisor, you will be responsible for leading and managing a team of customer service representatives to ensure the delivery of exceptional customer...