Duty Manager

7 months ago


Seri Kembangan, Malaysia Mines Beach Resort Full time

Responsibilities:

- Act on behalf of Hotel Management in their absence
- Safeguard the financial interests of the company and maintain a professional attitude whileupholding the service standards of the Hotel
- Coordinate with regards to scheduling and overtime
- Possess working knowledge and ability to use telephone/online technical support of all Hotel computer systems and interfaces
- Report all incidents and accidents using proper documentation
- Perform regular patrols of the guest floors and guest access areas as well as any public areas of the hotel
- Check the exterior of the hotel and any access doors for any safety/security concerns
- Communicate with maintenance/public cleaners to ensure that entrances are clean and free of any obstructions
- Be aware of any functions occurring in the Hotel and be ready to assist catering/banquet team as required
- Authorize voids as required, make adjustments when necessary
- Assist with employee balancing cash-out if required
- Coordinate Valet presence and breaks and assist with valet parking if required
- In accordance with hotel policy, approve the eviction of guests from rooms if required
- Conduct detailed room inspections when able
- Coordinate any hotel evacuations or emergency situations in accordance with hotel policy
- Takes on individual projects for specific departments as required.
- Protects the hotel and its assets through enforcing and maintaining controls and practices to protect the hotels integrity.
- Provides recommendations for personal and staff development and assist in maintaining progression plans.
- Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction
- Follows company policies and procedures and is able to effectively communicate them to all staff and colleagues
- Knowledgeable of hotel property, amenities, area attractions and transportation
- Prepares for, attends and takes the appropriate actions for weekly/monthly and annual meetings as required by the Direct Report
- Generate and prepare necessary report

**Requirements**:

- A College/University degree is preferred.
- Minimum 2 years experience in the same position.
- Good communication skill
- Presentable
- Able to communicate in multiple language is an added advantage

**Salary**: RM3,500.00 - RM4,300.00 per month

**Benefits**:

- Meal allowance

Schedule:

- Night shift

Ability to commute/relocate:

- Seri Kembangan: Reliably commute or planning to relocate before starting work (required)

Shift availability:

- Night Shift (preferred)


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