IT Technical Support
3 weeks ago
Responsibilities:
- The role calls for driving the governance of the Distributor software as defined by the Organization. The person shall be responsible for the execution of the roll out, usage, escalation and feedback on improvements
- Roll out of DERP at all Distributor locations
- Align people on the benefits and key highlights of the software
- Adhere to timelines on escalations, roll out, feedback
- Responsible to take up Customer requests from the authorized set of people for development
- Provide feedback on development status
- Ensure Product Promise - Whether system is delivering as described in the Job utility
- **Work with the sales team to gather a better understanding of the current performance, requirements and pain points -**:
- **Liaison with the Agent on defined areas - Escalation, Requests, Updates**
**Requirements**:
- **Degree - preferably in IT or similar details with 3 years of experience**:
- **Fresh graduates (IT) are welcome to apply**
- **Willing to work under 1 year contract.**:
- **Ability to handle and develop Projects**:
- **Know how on Microsoft Office skills (Excel, Powerpoint and Word), Must be a self-starter, Possess good project management skills; ability to multi-task effectively with cross functional teams and meet deadlines**:
- **Clear communication skills in English and Chinese (written and verbal communication skills) and strong interpersonal and influencing skills**
FOR MALAYSIAN ONLY.
**Job Type**: Contract
Contract length: 12 months
**Salary**: RM1,814.23 - RM4,000.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Petaling Jaya: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- IT support: 1 year (preferred)
- system support: 1 year (preferred)
**Language**:
- Chinese (preferred)
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