Officer, Icimb

5 months ago


Malaysia CIMB Group Full time

1. To attend to all Inbound Calls. ( Helpdesk )

2. Monitor the health status of the SSTs on CIMB Network within Malaysia.

3. To arrange and following up for FLM ( First Line Maintenance ) support for vendors and CIMB branches if any error reported on SSTs services according to agreed SLA.

4. Identify and analyze SST issue(s) for preventive maintenance and escalation for Second Line Maintenance ( SLM ) in In-House System.

5. Prepare daily reports on SST status and send to vendors.

6. Support and perform escalation related to Cash Monitoring with SST vendor and branches during daily operation.

8. Monitor ticketing update & resolution from SST Monitoring In-House System.

9. Monitor CCTV/Alarm/CMS for all Offsite Premise SSTs and log ticket related problem for Second Line Maintenance ( SLM ) in in-House System.

10. Responsible to ensure the operation processes being follow to support and maintain the SLAs and KPIs as agreed


  • Officer, Icimb

    7 months ago


    Malaysia CIMB Group Full time

    Support Services - Monitor Perso vendor and Courier Service operation deliverables as per SLA requirements - To coordinate the delivery process of card to customers / branches - Engage with Business Unit to ensure Perso vendors / Courier Service TAT is met - Monitor Blank Card & Stationery Stock are sufficient and prepare Blank Card & Stationery Stock at...


  • Malaysia CIMB Group Full time

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  • Malaysia CIMB Group Full time

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  • Officer, Icimb

    5 months ago


    Malaysia CIMB Group Full time

    **COMPLIANCE AND CUSTOMER SERVICE** 1.Ensure same day delivery processing time for Trade Finance products from submission time by TSCW/TSCC until completion of processing; 2.Ensure compliance to Trade Finance Policy, Manual & Guidelines and SLA; - Signature verification of TSCW/TSCC officers, - Conform to ICC publications, Bank’s policies, procedures and...

  • Officer, Icimb

    5 months ago


    Malaysia CIMB Group Full time

    Security envelope received from Iron Mountain and sorting instruction for the particular case - Ensure RC01 and docket receive from Iron Mountain is correct and complete and sign the acknowledgement receipt. - Check status of account in the system and ensure its being save and update in server - Ensure cases attended is duly claim in RCS - Proceed with...

  • Officer, Icimb

    7 months ago


    Malaysia CIMB Group Full time

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  • Officer, Icimb

    7 months ago


    Malaysia CIMB Group Full time

    To identify and place in mapping/Master listing all cases under respective purview - To extract and massage RCS Crystal Report to identify new cases and to prepare Monthly Report - To update Master Listing to indicate the outstanding cases - To vet valuation report received from valuer against details in LO, SPA, Land Search and other relevant documents...

  • Officer, Icimb

    7 months ago


    Malaysia CIMB Group Full time

    To perform gift redemptions requests, points adjustment, CIF Merging, prepare Memo approval for Debit Card Redemptions/reports, validate and prepare documentations for Invoices Processing, workbasket clearing, team/management reporting are accurately and efficiently done. To ensure all information's correctly updated into all required systems. To support...

  • Officer, Icimb

    7 months ago


    Malaysia CIMB Group Full time

    Verify authorization received from branch / lawyer Ensure all customer’s signature provided and verified To check completeness of security documents To ensure status of account paid off / closed Process to complete detail in RCS system and prepare letter of instruction Any other responsibilities / tasks as assigned by the management from time to time.

  • Officer, Icimb

    6 months ago


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    5 months ago


    Malaysia CIMB Group Full time

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  • Officer, Icimb

    7 months ago


    Malaysia CIMB Group Full time

    Business Performance and Management - Perform daily/weekly/monthly/ periodic reconciliation and to complete reconciliation activities within prescribed turnaround time. - Perform extraction and conversion of reconciliation data into Excel file. - Investigate and identify reconciliation breaks and reconciliation outstanding items to mitigate operational...

  • Officer, Icimb

    5 months ago


    Malaysia CIMB Group Full time

    **COMPLIANCE AND CUSTOMER SERVICE** - Ensure same day delivery processing time for Trade Finance products from submission time by TSCW and TSCC until completion of processing; - Ensure compliance to Trade Finance Policy, Manual & Guidelines and SLA; - Signature verification - Conform to ICC publications, Bank’s policies, procedures and guidelines - To...

  • Officer, Icimb

    5 months ago


    Malaysia CIMB Group Full time

    **COMPLIANCE AND CUSTOMER SERVICE - Ensure same day delivery processing time for Trade Finance products from submission time by TSCW and TSCC until completion of processing; - Ensure compliance to Trade Finance Policy, Manual & Guidelines and SLA; - Signature verification - Conform to ICC publications, Bank’s policies, procedures and guidelines - To...

  • Officer, Icimb

    5 months ago


    Malaysia CIMB Group Full time

    **COMPLIANCE AND CUSTOMER SERVICE - Ensure same day delivery processing time for Trade Finance products from submission time by TSCW and TSCC until completion of processing; - Ensure compliance to Trade Finance Policy, Manual & Guidelines and SLA; - Signature verification - Conform to ICC publications, Bank’s policies, procedures and guidelines - To...

  • Officer, Icimb

    7 months ago


    Malaysia CIMB Group Full time

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  • Officer, Icimb

    5 months ago


    Malaysia CIMB Group Full time

    Business Performance and Management - Perform daily/weekly/monthly/ periodic reconciliation and to complete reconciliation activities within prescribed turnaround time. - Perform extraction and conversion of reconciliation data into Excel file. - Investigate and identify reconciliation breaks and reconciliation outstanding items to mitigate operational...

  • Officer, Icimb

    5 months ago


    Malaysia CIMB Group Full time

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  • Officer, Icimb

    5 months ago


    Malaysia CIMB Group Full time

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