Heavy Machinery Service Manager
5 months ago
60 > Kuala Lumpur
Are you passionate about streamlining service operations and delivering exceptional customer experiences? We're looking for a dynamic and experienced heavy machinery Service Manager to join our team and revolutionize our service management processes
**Responsibilities**:
- Oversee the end-to-end service management process, from work order creation to completion, ensuring efficiency and quality at every step.
- Manage a team of technicians and service personnel, providing guidance, support, and training as needed.
- Utilize ERP software to schedule appointments, assign tasks, track progress, and optimize resource allocation.
- Monitor inventory levels, coordinate with vendors for replenishments, and ensure adequate stock availability for service activities.
- Maintain strong communication with customers, providing updates, addressing concerns, and ensuring a positive service experience.
- Analyze performance metrics and generate reports to identify areas for improvement, implement corrective actions, and drive operational excellence.
**Address**
Kuala Lumpur International Airport
Sepang, Selangor
64000
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