Customer Service Outbound

1 week ago


Kepong, Malaysia Sedimi Holding Sdn Bhd Full time

Job description
- Location: Taman Daya, Kepong
- Working hours: 10 am to 6 pm
- Working Days: Monday to Friday

Job Duties Include:

- Overcoming the initial objections that consumers will have.
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- We handled a high volume of primarily outbound phone calls while delivering highly professional service to our customers.
- Exceeding our Key Performance Indicators that will be managed through our call center management team.

We are looking for the following:

- Minimum education qualification: SPM or prior outbound dialing experience, preferably in a call center, collection department, or telesales environment with 1-year experience.
- Fluency in Bahasa Malay, Middle in Mandarin, and English
- Comfortable meeting production goals in a deadline-driven environment

You'll achieve more when you join:

- Monthly celebrate birthday
- Company event celebrates
- Team building activities
- Company trip local and oversea

**Job Types**: Full-time, Permanent

**Salary**: RM1,600.00 - RM3,000.00 per month

**Benefits**:

- Additional leave

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay
- Performance bonus

Ability to commute/relocate:

- Kepong: Reliably commute or planning to relocate before starting work (required)

**Education**:

- STM/STPM (required)

**Experience**:

- Customer Service Outbound (preferred)
- Telemarketing (preferred)
- Sales Executive (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)
- English (preferred)



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