Quality Analyst

2 weeks ago

Johor Bahru, Malaysia JACOBS DOUWE EGBERTS Full time

**Company Description**:

- It’s amazing what can happen over a cup of coffee_. At **JACOBS DOUWE EGBERTS (JDE)**, we’ve made it our mission to find out. Our people have been raising the bar since day one, thinking fast and acting even faster to make an impact that’s felt around the world. JDE is the home to some of the most well-known coffee brands in the world.

For more than 265 years, we have been inspired by the belief. Today our coffee & tea portfolio is available in over 140 countries around the world through iconic household names including: J**acobs, Tassimo, Moccona, Senseo, L’OR, Douwe Egberts, Super, Kenco, Pilao & Gevalia etc.**
- It’s amazing what can happen over a cup of coffee_. At **JACOBS DOUWE EGBERTS (JDE)**, we’ve made it our mission to find out. Our people have been raising the bar since day one, thinking fast and acting even faster to make an impact that’s felt around the world. JDE is the home to some of the most well-known coffee brands in the world.

For more than 265 years, we have been inspired by the belief. Today our coffee & tea portfolio is available in over 140 countries around the world through iconic household names including: J**acobs, Tassimo, Moccona, Senseo, L’OR, Douwe Egberts, Super, Kenco, Pilao & Gevalia etc.**

The quality analyst performs quality checks on all key business processes from supplier to customer, from incoming raw and pack materials to finished products, to ensure goods produced comply to the standards set by the Quality Organization.

**_ Main purpose_**
- The Quality Analyst is responsible to perform quality checks on received goods and produced goods to enable the delivery of products that meet the required specifications.
- Provides input to warehouse team which received goods are to be released for production and which are to be returned to supplier.
- Provides input to warehouse team which produced goods are to be released for customer shipment and which are to be blocked for rework / scrap.
- Provides guidelines to production team on how to rework product that does not meet the required specifications.
- Audits quality checks which are performed by Production.
- Contributes to maintain, deploy and upgrade the Quality Management System (QMS) to manage product Quality in accordance with company quality guidelines
- Contributes to Food Safety of all products by implementing the relevant company Quality and legal requirements (e.g. Hazard Analytic Critical Control Points (HACCP), Hygiene and Sanitation, Local Food Regulatory requirements, Quality Management Systems - QMS, Traceability requirements)
- Contributes to plant vendor Quality management process including notification of Quality defects and tracking of associated costs (materials and resource). Lead and contribute to plant vendor Quality review meetings at plant and vendor sites to drive improvement according to central Supply Chain Quality requirements, following escalation process with Procurement
- Perform all relevant Quality tests (chemical, physical, microbiological, sensory) of established and new raw materials, packaging materials, processes, semi-finished and finished products in accordance with Quality Guidelines, ISO Standards, Hazard Analysis Critical Control Points - HACCP system, relevant legal requirements and internal documents (e.g. recipes, specifications)
- Contributes to solve customer complaints on Quality by analyzing root cause.
- Contributes to continuous verification of the compliance and effectiveness of systems (internal audit and review of process capability)
- Deploys measurement systems and processes to improve performance (including calibration, Measurement System Analysis - MSA and participation in global internal benchmarking and Statistical Process Control - SPC)

**Qualifications** Must have**:

- 2+ years experience in Manufacturing environment
- Knowledge of quality and food safety standards and practices (ISO/ FSSC 22000, IFS, HACCP, GMP)
- Good communication and networking skills
- Languages: Local - Fluent; English - Intermediate

**Additional Information**
- Passionate, energetic & innovative work culture
- Outstanding Career Development Opportunities
- Flexibility with working hours
- The best coffee and tea served all day in our office - or be your own Barista

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