Specialist, Fraud Risk Ops

6 months ago


Kuala Lumpur, Malaysia Centauri Services And Technology Sdn. Bhd. Full time

**關於團隊:**

該團隊是全球客戶服務職能的一部分,是管理和平衡我們全球平台風險與回報的核心。我們與合規、產品、客戶服務、行銷、財務和支付營運等所有主要利害關係人密切合作,成功推出各種全球產品,同時了解業務成長的相關風險和管理策略。

**關於機會:**

成功的候選人將擁有全球環境中的詐欺和風險經驗,以及管理詐欺風險營運團隊的良好記錄。您將負責在馬來西亞吉隆坡建立詐欺風險團隊,包括招募、建立詐欺流程、政策和程序/指南。

從本質上講,您將在快節奏、協作、流程驅動的環境中蓬勃發展,並能夠即時調整和調整計劃。您還必須具有很強的優先排序能力,並且願意捲起袖子來完成工作。最重要的是,您將推動成果並大力支持我們產品和功能的成長和採用,同時建立詐欺風險文化和風險管理策略。

**你將要做什麼:**
- 使用各種工具完成全面調查,並對每個案件卷宗中研究和包含的所有資訊負責。
- 確保調查期間收集的所有資訊的機密性。
- 審查客戶交易以識別詐欺活動,例如帳戶接管、善意詐欺、身分盜竊和類似行為/風險。
- 透過電話和/或電子郵件聯絡客戶以驗證交易活動和帳戶資訊。
- 在現有服務等級協定範圍內解決客戶問題。
- 調查退款/詐欺索賠並提供損失趨勢分析。
- 分析交易和行為模式並報告可疑帳戶,以防止損失並發現詐欺行為。
- 與內部和外部利害關係人建立健康的合作夥伴關係,以加強調查流程並最大限度地降低公司風險;並為所有案件準備一份全面的調查報告。
- 推薦反詐騙流程以改變交易模式和趨勢。
- 為經理產生可疑活動報告和風險管理報告。

**我們尋找您的特質:**
- 會計、金融、工商管理、犯罪學或其他學科的最低學位。
- 2 - 4 年相關詐欺調查經驗。
- 銀行、金融和/或金融科技領域的詐欺偵測/風險管理經驗。
- 具有較強的發現詐欺模式、趨勢的能力,並具備批判性思考能力。
- 擁有不同支付方式和平台的經驗。
- 能夠快速學習新科技工具。
- 願意按照指定的輪班安排工作,以支援 24x7 營運。
- 良好的英語和中文(普通話)口頭和書面溝通能力。
- 有客戶服務經驗者優先。

**對富人來說很高興:**
- 您已經或渴望成為區塊鏈專家,並將了解投機者、交易者、數位資產交易所、區塊鏈貨幣服務企業和金融機構如何運作。
- 區塊鏈分析工具(例如:Eliptic)的訓練/經驗。
- 擁有與跨辦公室和跨時區的團隊合作的經驗。
- 詐欺風險認證 (CIPFA) 是首選或同等認證。

**為什麼加入我們?**
- 具競爭力的薪資待遇(基本薪資+年終獎金)。
- 膳食津貼高達 RM 500/月
- 每月團隊建立
- 每年 RM 2500 福利(培訓和健康)
- 便利的工作場所(距離 MRT TRX 步行 5 分鐘)。
- 良好的成長和晉升前景 - 我們為您提供幫助、技能發展機會、指導和培訓計劃,幫助您取得成功。
- 員工參與、認可和讚賞計劃。
- 跨國工作環境—透過與來自不同背景、文化和國家的個人互動來推進您的職業生涯。



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