Account Manager

5 months ago

Kuala Lumpur, Malaysia OLIVER - APAC Full time

**ROLE**: Account Manager

**LOCATION**: Kuala Lumpur, Malaysia

**WHAT YOU WILL YOU BE DOING**:

- Day to day contact for Regional and local clients, providing excellent account management.
- Working with the wider team including creative, operations, finance, etc. to ensure the seamless day to day running of the account.
- Act as the voice, tone, and moderator of the brand through creative excellence and digital engagement (across digital/social platforms) to build brand presence and trust, both online and in-person.
- Be accountable for the brief and work with the client to ensure the team has obtained the right information required to begin work on the project.
- Ensure you understand how to report and manage operational income for their projects in a timely and accurate manner.
- Accountable for timely billing and reporting revenue to the Business Director/Head of Country
- Work with the creative and studio teams to manage timings plans
- Identify organic growth and new business opportunities
- Role requires a courteous, positive, and high-energy individual with great people skills. We value hard work, and we want to have fun doing it.
- Based in Oliver Office in PJ

**WHAT YOU WILL NEED TO BE GREAT IN THIS ROLE**:

- Excellent client engagement skills with the ability to proactively organise and influence clients and build strong and effective working relationships.
- Demonstrable account management experience of 3+ yrs and a proven track record of managing global clients and campaigns.
- The ability to effectively and proactively manage account finances and invoicing.
- Able to build and optimise processes to drive efficiencies
- Ability to multi-task, as well as excellent time management and organisational skills
- Ensuring the smooth running of projects through all the various stages
- Highly creative with the ability to generate ideas and contribute to the output.
- Proficient in Microsoft Office and other related software.
- Understanding of how to integrate with a client-side team whilst maintaining a top tier agency service.
- Ideally 3 years of experience in a localisation or advertising agency environment
- Proven Project Management experience
- Knowledge about the language industry, and preferably experience in digital production process across different media
- A great team-player with an open mind and adaptable disposition
- Native speak of a foreign language is highly desirable
- Experience in account service, client communication will be a plus
- Willing to travel out of Malaysia if required (for Client meetings etc)
- Added advantage if you have agency experience in managing regional brands/ various SEA markets.

**A LITTLE BIT ABOUT US**:
OLIVER provides clients with dedicated agencies. We do this because we believe the traditional agency model is not fit for the speed of modern marketing. Businesses want, and rightly demand, the same quality of strategic and creative thinking the traditional agency provides, but at a speed that befits how they now work.

The traditional agency outside-in model means that huge quantities of time are wasted in the back and forth and linear processes between agencies and clients. OLIVER agencies come to the client, live inside their office and solve their problems collaboratively.

OLIVER agencies are strategic and creative, whilst being agile and adaptive. They cover the full range of integrated marketing, but at the speed that businesses now demand. We allow our clients to work in real time. Creating better work, at pace.

**OUR VALUES AND HOW TO LIVE THEM**:
**Ambition** - you look for opportunities to deliver greater value to those around you.

**Imagination** - you identify a range of solutions to problems.

**Inclusion - **to be actively pro-inclusive and anti-racist across our community, clients and creations.

**Inspiration** - you lead by example and encourage others to do the same.

**Learning **- you have excellent listening skills that helps you to learn from our clients and those around you.

**Results** - you accept responsibility for your actions.
- We've set ambitious, market-leading environmental and social goals around sustainability at OLIVER. _We have committed to be net zero by 2030 and take far reaching action on DE&I in the sector. _We expect everyone to contribute to our mission, embedding sustainability into every department and through every stage of the project lifecycle._

Inside Ideas Group and its' affiliates are equal opportunity employers committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All [suitable] applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodiversity, disability status, or any other characteristic protected by local laws.

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