Account Manager
7 months ago
An Account Manager plays a crucial role in managing client relationships, ensuring client satisfaction, and driving revenue growth within a company. Here's a comprehensive job description:
**Job Title: Account Manager**
**Role Overview**:
The Account Manager serves as the primary point of contact for clients, responsible for building and maintaining long-term relationships. This role involves understanding client needs, addressing concerns, and collaborating with internal teams to ensure client satisfaction and retention. The Account Manager is also responsible for identifying opportunities for upselling or cross-selling products or services to increase revenue.
**Key Responsibilities**:
1. **Client Relationship Management**:
- Develop and maintain strong relationships with assigned clients.
- Act as the main point of contact for client inquiries, concerns, and requests.
- Understand client objectives and needs to provide tailored solutions.
2. **Account Growth**:
- Identify opportunities to upsell or cross-sell products or services to existing clients.
- Collaborate with sales teams to develop strategies for expanding client accounts.
- Present new products or services to clients and negotiate contracts or agreements.
3. **Client Support**:
- Provide ongoing support to clients, ensuring timely resolution of issues.
- Coordinate with internal teams, such as customer support or technical teams, to address client needs effectively.
- Monitor client satisfaction and proactively address any issues to maintain high levels of satisfaction.
4. **Strategic Planning**:
- Develop account plans and strategies to achieve revenue and growth targets.
- Analyze market trends and competitor activities to identify potential opportunities or threats.
- Work with internal stakeholders to develop customized solutions that meet client needs.
5. **Reporting and Analysis**:
- Prepare regular reports on account status, including revenue forecasts, activity reports, and client feedback.
- Analyze data and metrics to track progress against goals and identify areas for improvement.
**Requirements**:
- Bachelor's degree in Business Administration, Marketing, or related field.
- Proven experience in account management or sales, preferably in a B2B environment.
- Strong communication and interpersonal skills.
- Excellent negotiation and problem-solving abilities.
- Ability to manage multiple clients and projects simultaneously.
- Proficiency in CRM software and Microsoft Office Suite.
- A strategic mindset with a focus on driving results and exceeding targets.
**Benefits**:
- Competitive salary and bonus structure.
- Health insurance and other benefits.
- Opportunities for professional development and career advancement.
- Dynamic and collaborative work environment.
**Note**: The specific responsibilities and requirements may vary depending on the industry and company. This job description provides a general overview of the typical duties and qualifications for an Account Manager role.
Pay: RM5,000.00 - RM8,000.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance
Supplemental pay types:
- Commission pay
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