Night Manager

3 weeks ago


Kuala Lumpur, Malaysia Meliá Kuala Lumpur Full time

Night Manager will represent the Management during the night. The Night Manager also assists the Front Office Managerin all aspects of the department including but not limited to operations, planning, and staffing in accordance with hotelpolicies and procedures.
- Manage and monitor activities of all employees in the Front Office departmentmaking sure they adhere to the standards of excellence and to the guidelines setin the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.
- Direct and oversee all hotel operations during the night shift to ensure guestsatisfaction and safety.
- Maintain a professional and high quality service oriented environment at all times. Act as manager on duty for the hotel in the absence of the Front Office Managerdealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
- Ensure the accurate completion of the daily night auditin a timely fashion. Must be able to perform the full night auditif needed. Oversee preparation of daily summary reports.

**Salary**: RM3,200.00 - RM3,500.00 per month


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