English -khmer Quality Analyst
2 weeks ago
**Responsibilities**:
- Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact centre environment.- Make recommendations and define strategies that solve critical business problems, through both established industry best practices and creative innovations.
- Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with specified project objectives.
- Package, deliver, and at times present key findings and briefings.
- Conduct evaluations to identify areas of improvement
- Monitor, analyse & audit trainees’ performance and call out any unusual trends
- Identify training needs by working with operations team and QA
**Benefits**:
- EPF
- SOCSO
- Annual Leave
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Bayan Lepas, Malaysia MPS Full timePreferred Mandarin speaker Working location : Bayan Lepas/ Georgetown, Penang This is Quality Analyst and Quality Analyst Supervisor role for BPO/ Call Centre **Responsibilities**: Key Responsibilities: Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact centre environment. Make...
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