Customer Service Representative

7 months ago


Kuching, Malaysia The Staycation (S) Sdn Bhd Full time

As a Customer Service Representative at [Your Homestay Business Name], you will be the first point of contact for our guests, providing them with exceptional service and assistance throughout their stay. Your primary responsibilities will include:

- Greeting guests upon arrival and ensuring a smooth check-in process.
- Providing detailed information about our homestay accommodations, amenities, and local attractions.
- Assisting guests with reservations, including booking changes, cancellations, and special requests.
- Addressing guest concerns and resolving issues in a timely and professional manner to ensure guest satisfaction.
- Maintaining accurate records of guest interactions and transactions in our reservation system.
- Collaborating with other team members to ensure seamless operations and guest satisfaction.

Upholding our homestay's standards of cleanliness, comfort, and safety Customer

Pay: RM1,600.00 - RM2,500.00 per month

**Benefits**:

- Maternity leave
- Professional development

Schedule:

- Day shift
- Night shift

Supplemental pay types:

- Commission pay
- Yearly bonus

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- English (preferred)
- Bahasa Malay (preferred)



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