Concierge

3 weeks ago


Johor Bahru, Malaysia Amari Johor Bahru Full time

Demonstrate the highest standards of hospitality and deliver all aspects of service with care, attention to detail and according to established standards.

**Main Duties & Responsibilities**:

- **General**
- Reads the logbook daily and take action accordingly.
- Provides information regarding the hotel’s facilities & services.
- Ensures to always be informed of VIP in-house and daily functions.
- Handles guest complaints in accordance with service recovery guidelines.
- **Bell Desk**
- Greets and addresses guests by name.
- Performs room changes in an efficient and helpful manner and in accordance with the hotel’s standards.
- Thanks every guest when they depart.
- Takes messages.
- Locates guests.
- Properly records incoming/outgoing luggage and deliver with care and promptly within 15 minutes upon the guest’s arrival.
- Delivers newspapers as per hotel policy.
- Delivers messages, faxes or other mail to the room.
- Valet parks cars if the service is provided by the hotel.
- Opens car doors and assists guests.
- Works together with Security to control the flow of traffic at the lobby entrance and driveway area.
- Checks daily arrival list.
- Answer sand transfer incoming calls in accordance with hotel standards.
- Keep the luggage storeroom tidy and clean.
- Calls for taxis whenever guests request and assist by telling the taxi driver where to go whenever necessary.
- Accepts baggage that guest may wish to keep in storage, issue claim ticket and record in log accordingly.
- **Driver**
- Drives hotel vehicles and shuttle busses.
- Welcomes/transfers hotel guests to and from the airport in accordance with established standards.
- Keeps vehicles clean both inside and outside.
- Ensures vehicles are well maintained and checks regularly.
- Drives vehicles in a controlled manner, never placing occupants in any physical danger.
- Knows his/her way around town.
- Notifies Front Desk of impeding guests arrival.

Pay: RM1,800.00 - RM1,900.00 per month

**Benefits**:

- Dental insurance
- Free parking
- Health insurance
- Maternity leave
- Meal provided

Schedule:

- Rotational shift

Expected Start Date: 03/01/2024


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