Vp of Luxury Travel
3 weeks ago
experiences. Proactively advising customers on other value-added services during their travel with the intention of keeping them safe and happy. 4) Grow the company's to become a best-in-class customer experience brand by building a service excellence Luxe Concierge team, with strict SLAs and SOPs in place and develop travel programmes that exceeds expectations. 5) Establish strategic partnerships and strong external relationships with key stakeholders that represents the company. Drive cross-functional projects with the Product Development, Marketing Communications, MICE and Operations team. Requirements: '¢ Tertiary education with Degree. '¢ 8-10 years of experience in hospitality industry or Luxury Travel segment and is passionate about delivering great customer service. '¢ Proven track record in setting up luxe customer service standards and building a concierge team to effectively deliver excellent customer experiences (provide evidence of Net Promoter Scores or other KPIs of quantitative customer feedback, year-on-year). '¢ Wide network in the travel industry (airline, hotel, tours, events) and is great at building relationships with travel partners, high profile stakeholders and affluent travellers (individual and in groups). '¢ Operationally sound with executing customer experience travel programmes and quick at resolving any requests / issues on the go. '¢ Resourceful and a creative thinker when it comes to idea generation or problem solving. Agile in ways of working and project management. Able to work through physical & digital solutions. '¢ Flexible leadership capabilities to lead a diverse team of talents across functions and departments. '¢ Experience in building a high-performance team and instilling a culture of inclusivity, openness, and mutual respect '¢ Pay attention to details, emphasize qualified information Person Specification (Essential): '¢ Confident, mature, and humble '¢ Personal intolerance of mediocre customer service '¢ Possesses the character disposition to be an effective networker '¢ Passion and desire to lead positive change '¢ Collaborative. Able to work closely, gain trust and influence with clients, partners, peers, staff as well as other internal teams '¢ Ability to work independently and as part of a team '¢ High energy individual '¢ Excellent communication skills '¢ Passion for Travel If this opportunity excites you and ignites a fire inside to discover more, we would love to meet with you. Experience in the travel industry is a bonus but not a requirement. More importantly, would be your growth mindset, appetite for leading a team towards positive change and the will to see it through
Established in 2005, VR Excellent is a dynamic and progressive recruitment agency in Malaysia that focuses on the following core businesses: 1. Executive Search/ Recruitment Services/ Headhunting 2. Profiling (Staff Competency Assessment) We started off as a business that was involved predominantly in general HR consultancy services. Over the years, the company evolved into an Executive Search and profiling firm, offering end-to-end recruitment services. We are a licensed Headhunter in Malaysia and we are registered in the respective countries that we operate in. Some of our clients include companies such as DHL, Samsung, Amway, Cohu, Lafarge, Monier, Epson, Nestle, Moet Hennessy Diageo, MacFood, Meinhardt, EDP Consulting, Welch Allyn, Martin Brower, Mighty Bakery, etc.
Bachelor's or Equivalent
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