Trainer

5 months ago


Kelana Jaya, Malaysia Growthfn Sdn Bhd Full time

* Design effective training programs.
- Prepare training materials.
- Conduct training and refreshers.
- Support and mentor new employees.
- Conduct evaluations to identify areas of improvement.
- Monitor, analyze & train trainees’ performance and call out any unusual trends.
- Identify training needs by working with the operations team and QA.

**Requirements**:

- Degree in discipline or equivalent diploma
- At least 2 years of training experience
- Fast learner and independent
- Customer Service knowledge and/or experience is strongly preferred.
- Proven experience as a corporate trainer in the customer service industry.
- Understanding of effective teaching methodologies and tools.
- Willingness to keep abreast of new techniques in corporate training.
- Proficient in MS Office (Advance skills in Excel and PowerPoint); e-learning software will be an asset.
- Affluent communication, presentation, and public speaking skills.
- Organizational and time management abilities.
- Critical thinking, analytical and decision-making abilities

Pay: RM5,500.00 - RM6,500.00 per month

**Benefits**:

- Professional development

**Education**:

- Bachelor's (required)

**Experience**:

- Training: 2 years (required)
- Customer service: 2 years (preferred)

**Language**:

- English (required)


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